SUMMARY:

• 20 years of experience writing and editing System Development Life Cycle (SDLC) software documentation and client deliverables to include requirements, user quick guides, curriculum and traing catalogs, technical design manuals, online computer based training programs and help documentation for ISO 9000, and CMMI Level 2/3 companies.
• 15 years of accumulated experience in proposal writing and technical editing, with direct responsibility for writing technical and past performance sections for federal government agencies and private sector organizations.
• 15 years of technical documentation and information systems project management and senior level team lead experience.
• 12 years of experience working with a diverse team of engineers and programmers for development of training and effectual implementation of enterprise network environments.
• 10 years of direct, hands - on Internet web page development, computer based training, and content management.
• Experience using SharePoint publishing tools for efficient collaboration, information sharing, and versioning content management practices.
• Developed documentation standards for use by team members to ensure consistency in document format and structure, curriculum development and use of grammar and style based upon the Chicago Manual of Style.
• Experience in converting existing documentation into online Help and training catalogs, and maintaining existing online Help systems.
• Functional knowledge of Information Mapping, Rational Tools, Use Case development, and Requirements Traceability.
• Experience in writing functional, technical and graphical/diagraming requirements using Microsoft (Word, PowerPoint, Visio), HTML, Flash, RoboHelp, MadCap and other Web-based authoring and content management tools such as Adobe Creative Suite and Drupal for training course development.

TECHNICAL SKILLS:

General Computer: MS-Office Suite Expert 2010/13/16 (Word, Excel, PowerPoint, Publisher, Project, MS Access), Visio, RoboHelp, MadCap Flare, Sybase, Teradata, HTML, Drupal, Cold Fusion, Adobe Creative Suite, Adobe PageMaker, Paint Shop Pro, Corel WordPerfect, CorelDraw, FullShot, SnagIt, Heat.

SOFTWARE SKILLS: HTML Help Authoring - RoboHelp HTML, MadCap Flare Expert

Currently used / 10 years: RoboHelp Classic to author WinHelp systems

Expert: Currently used / 8 years

Word Processing MS Word, Corel WordPerfect: Expert

Currently used / 20 years: Graphics SW - Photoshop, SnagIt, Paint Shop Pro, Full Shot

Expert: Currently used / 15 years

Interactive Simulations Demonstration SW Captivate, Camtasia: Intermediate

Currently used / 2 year: Desktop Publishing SW - FrameMaker, PageMaker, Adobe Acrobat

Expert: Currently used / 15 years

Flowchart, Diagram SW Visio: Expert

Currently used / 15 years: Presentation SW - PowerPoint, In Design

Expert: Currently used / 15 years

Database Administration: MS Access, Sybase ASE, Teradata: Intermediate

Currently used / 5 years: HTML Editing - Dreamweaver, FrontPage

Intermediate: 5 years ago / 10 years

Operating Systems MS Windows & UNIX: Expert

Currently used / 20 years: Information Mapping

Expert: Currently used / 10 year

Microsoft SharePoint: Expert

Currently used / 10 year: Drupal CMSIntermediate: Currently used/ 2 years

PROFESSIONAL EXPERIENCE:

Confidential, Washigton, DC

Senior Technical Writer/Editor

Responsibilities:

• The Information Technology Applications and Development Team (IT Apps & Devlop) is responsible for the everyday financial operations of WMATA, commonly known as METRO in the Washington, Maryland, and Virginia metropolitan areas.
• As the sole writer on the IT Apps & Devlop team, I created the document and diagram formats, laid out the mapping, style guides, manuals and training materials (users, functional, operational and technical), Clarity Reports, Visio diagrams, Project Plans and maintained the document library for an Oracle/PeopleSoft environment within WMATA.
• The weekly divisional meetings, overviews, and project progress Powerpoint presentations were a weekly deliverable that I accomplished accurately, timely and on a regular schedule.
• I maintained the divisions work schedule, and in collaboration with various programmers the company’s employee work status metrics, which included time worked, vacation and sick leave parameters for yearly budgetary planning.
• I participated in the yearly System Audits conducted by Ernst & Young and was a lead on the document response to the same.
• My duties included a plethora of activities that were always consistent with presenting the company in a positive, proactive and safety oriented fashion.

Confidential, Arlington, VA

Senior Technical Writer/Data Warehouse Enterprise Editor

Responsibilities:

• Worked with FSIS and the Business Application Division (BAD) to develop and built a new Teradata platform Enterprise Data Warehouse.
• Using and established System Development and Enterprise Project Lifecycle Plans, we performed a system “Forklift” of sixteen USDA systems inclusive of PHIS, PBIS, AIIS, CONSOL and LIMS to and update Teradata 14.0 platform.
• During the process, I created and wrote a streamlined training curriculum and new developmental lifecycle processes for standing up a new server, loading database tables, establishing network connectivity and testing the new features of the enterprise data warehouse.
• I used Team Foundation Server (TFS) to input, track, update, edit and test various modules of the project.
• Created and maintained all documentation and Visio diagrams including the Application Structural Architecture Document, Integrated Master Plan, Deliverable Portfolio, Configuration Management, Communications, ETL Management Plans and Training materials for program and user communities.
• The Operational Readiness Review (ORR), Test Readiness Review (TRR) and other documents to comply with USDA FSIS Document Compliance and Acceptance.

Confidential, Baltimore, MD

Senior Technical Writer/Editor

Responsibilities:

• Working with Confidential for the development of the “New Metering System” which is currently being rolled out to the Maryland community.
• I was responsible for documenting all development and testing procedures, creating user training manuals, operational and functional manuals, standard operating procedures, instructional guides, networking designs and various internal security documents and diagrams using Visio, Powerpoint and CAD programs.
• Attend meetings of internal divisions, coordinate, track and present information pertinent to the new design and wireless systems being put in place and develop educational data for proper installation and customer usage.

Confidential, Washington, DC

Senior Technical Writer/Editor

Responsibilities:

• Working with the Confidential in Washington, DC to consolidate, split and generate FEPExpress Messaging Services (FEMS) information on the Communication Portal of the Confidential BlueWeb site.
• Developed technical and business documentation as agreed upon by Confidential Plans, researched and reviewed systems to analyze and create System Detail Design documents also created and maintained an extensive WIKI library for team education and instruction.
• Created and maintained a MS Project Plan detailing tasks, milestones, deadlines and critical events occurring in the duration of the task.

Confidential, Arlington, VA

Senior Technical Writer/Editor

Responsibilities:

• Working with the Information Technology Project Manager at Confidential, Virginia to perform Department of Defense Information Assurance Certification and Accreditation Processes for the Congressional mandated Base Realignment and Closure (BRAC) relocation.
• Researched and reviewed information systems that will be installed in the new Ft. Belvoir and restructured Bethesda Naval Hospitals to be certified for compliance with DoD security requirements and accredited for operation.
• The DIACAP is the standard process under which all DoD information systems achieve and maintain their Authority To Operate (ATO).
• Attend status meetings, briefings and information interview sessions to capture and document relevant materials for inclusion in the development of full DIACAP and PIP certifications for new and existing medical equipment.
• Created and maintained a MS Project Plan detailing tasks, milestones, deadlines and critical events occurring in the duration of the task.

Confidential, Glenn Burnie, MD

Senior Technical Writer/Editor

Responsibilities:

• Works with the Chief Information Officer (CIO) of Confidential (MVA) in Glen Burnie, Maryland for the creation of a Statement of Work (SOW) to develop and build the Enterprise Management Services.
• Created documents and training materials for executive overview and briefings regarding Enterprise Architecture, Architectural Framework, Modernization Master Plan and other documents necessary for a complete system architectural assessment.
• Developed and maintained the Office of Information Resources (OIR) document library on MVA’s shared network with the QA Division of the same.
• Worked with all divisions within MVA to research current systems and applications for the creation of an Application Portfolio and System Lifecycle Development training documents.
• Attended status meetings, briefings and information interview sessions to capture and document relevant materials for inclusion in the development of MVA’s EMS SOW.
• Created and maintained the MS Project Plan detailing tasks, milestones, deadlines and critical events over the duration of the engagement.

Confidential, Baltimore, MD

Senior Technical Writer/Editor

Responsibilities:

• Worked in the Forestry Management Group as the main POC for collecting, editing and maintaining live PDF documents concerning regulatory and compliance documents for BGE’s work, mainly working with the Adobe Acrobat Professional Software to create and link documents to the master file.
• Responsible for linking all Federal Compliance Regulations together into a live working document available for review and presentation to regulatory bodies (NERC, FERC, etc.).

Confidential, Rockille, MD

Senior Technical Writer/Editor

Responsibilities:

• Researched and prepared materials for various projects for Confidential (DOE), Energy Efficiency and Conservation Block Grant Program (EECBG).
• Researched various information sources and libraries, hard copy and electronic media for website content management and editing.
• Interviewed subject-matter experts to assemble policies, regulations and collect information to accurately document DOE Weatherization and Intergovernmental Programs for the worldwide web.
• Interpreted research data into clearly written documents and other written projects.
• Used MS Word, PowerPoint and Visio to produce graphic presentation materials and charts depicting relevant software workflows.
• Used various Microsoft applications to maintain a database for tracking status of programming changes and funding distribution for the Recovery Act of 2009 used to determine stimulus package allocations for state, local and tribal entities.

Confidential, Rockville, MD

Senior Technical Writer

Responsibilities:

• Serve as senior and lead Online Help Author, Content Management Editor and Technical Writer on a collaborative project with Digital Infuzion, CTIS and the National Institute of Health on the Division of AIDS Enterprise System (DAIDS-ES).
• Responsible for working in a team environment to plan, write, edit and maintain all technical end user instructions and training in the form of WebHelp online Help and instructional computer based training.
• Use advanced features of MadCap Flare Help authoring software to make technical instructions and curriculum content available to end users.
• Apply common linking techniques such as text hyperlinks, popups, expanding text, drop down text and image maps to make Help and training more interactive and make information available to end users. Use Single-Sourcing which allows content to be reused in different targets from the same Help project.
• Use Flare’s Cascading Stylesheets, and Page Layout features to ensure consistency in all Helpand instructional topics.
• Create and maintain Table of Contents, Index key words and glossary terms. In addition, use advanced features of screen capture software TechSmith SnagIt to portray screen usage for instructional and training purposes.
• On a daily basis, collaborate with software developers to work on customer change requests and ensure that online Help reflects that end user instructions are up to date to reflect change requests.
• Use version control software Rational ClearCase when uploading most recent versions of all the Help and educational files to be applied with system build.

Confidential, Washington, DC

Senior Technical Writer

Responsibilities:

• Working under contract to the Confidential designed, wrote and produced all end user instructional and training materials for IT Team, including Online Help, user manuals, training guides, quick reference guides and monthly release notes describing new system features.
• Also created Standard Operating Procedures (SOPs), Business Process Flow drawings, Technical Environment and SAS Server documentation.

Confidential, Dulles, VA

Senior Technical Writer

Responsibilities:

• Worked under contract with the Confidential Proposal Team and the Technical Writers Group to assist the Confidential - Business Transformation (DUSA-BT) in automating and implementing a single resource management system for the US Army.
• Duties performed were the creation of various reports, forms, and other content management documentation for the Resource Management Toolkit (RMT) system, to include proposals, PowerPoint presentations, Adobe PDF’s and Quick Guide reference materials.

Confidential, Washington, DC

System Analyst, Senior Technical Writer

Responsibilities:

• Contracted with Lockheed Martin working at the Confidential located in Washington, D.C.
• Responsibilities included but were not limited to the following: Research, organization, documentation, and creation of procedural data for use in a Systems Operations Network Environment requiring in-depth knowledge of subject matter and allied fields for system and business development.
• Recommended overall organization, layout, editorial standards, desktop publishing methods and the like for installation, operational, networking and procedure manuals. Prepared and analyzed system functionality and operational procedures, web-based Help files, content management, and Quick guides.
• Developed department editing standards and styles. Provided work leadership for developers, database programmers, and developed project plans for task assignments.