SUMMARY:

• Have three to four years of experience focus in software application and financial systems in my classes.
• Project Evaluations
• Risk Assessments
• Information gathering, analysis and reporting
• Designed training manuals to increase security awareness throughout company.
• Well versed in different management scenarios like Change Control, Quality
• Excellent communication, presentation, and interpersonal skills.
• Knowledge in ITIL Change Management, Release Management, Testing, Deployment, Configuration Management
• Strong customer service skills
• Strong personal computer, operating systems and processing, engineering problem solving and graphic technique skills
• Understand project requirements, coordinate with resources and direct the projects in the right direction in a timely manner
• Able to make quick decisions and solve technical problems to provide an efficient environment for project implementation
• Knowledge in Technical Troubleshooting, Hardware Configurations, Offshore Team Collaboration
• Software Installs, LAN Connectivity, Problem Diagnosis, Client/Server Models
• Effectively lead teams and inspire others to achieve goals through innovation, quality and excellence
• Able to make quick decisions and solve technical problems to provide an efficient environment for project implementation
• Web application implementation
• Computer proficiency
• Test - driven programming
• Long-term business planning and execution
• Strong Analytical and Writing Skills
• Strong Collaborative Skills
• Microsoft Office: Excel, PowerPoint, Word, Adobe

TECHNICAL SKILLS:

Programming Language: Java, C/C++, .NET, Visual Basic, HTML, ITelli, IDEA

Database/Database Access Tools: Sybase, Oracle, My SQL, MS-SQL Server, MS-AccessOperating Systems: Windows XP/Vista/7, Mac OSX

PROFESSIONAL EXPERIENCE:

Confidential, Arlington, VA

Technical Writer/ Project Scheduler

Responsibilities:

• Define the project management process to be applied to the project.
• Select team members and, if cross-functional as the Core Team Leader, select Core Team Members.
• Prepare project plan and obtain management approval of the project plan.
• Assure that all team members understand their roles and accept their responsibilities
• Apply project resources according to the approved project plan.
• Analyze risk and instigate avoidance activities. Establish contingency plans and identify trigger events and responsibility for initiating corrective action.
• Track and report on progress to plan.
• Analyze the actual performance against the plan and make adjustments consistent with plan objectives

Confidential, Arlington, VA

Leasing Agent

Responsibilities:

• Completed lease packages for each rental and maintained an occupancy rate of over 85 percent.
• Assisted in developing marketing plans, internet ads, print ads and marketing copy.
• Maintained resident handbook.
• Processed appropriate denial/ineligible letters in a timely manner and in accordance with company policy.
• Conducted quarterly rent comp studies.
• Resolved resident complaints and maintained accurate records of action taken.
• Greeted, pre-qualified and followed-up with prospective tenants.
• Conducted apartment tours, answered questions and highlighted selling features and benefits of the property.
• Processed and verified applications in a timely manner which increased the likelihood of successful rentals.
• Collected application fees and deposits and kept accurate records of all financial transactions.
• Coordinated move-ins and move-outs.
• Assisted with office organization and maintained organized resident files.
• Wrote work order requests and followed-up with residents.

Confidential, Arlington, VA

Guest Services Agent

Responsibilities:

• Greeting and registering the guest
• Providing outstanding guest service during their stay settling the guest’s account upon completion of their stay
• Registering guests, making and modifying reservations, hotel operator, and concierge duties
• Must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests
• Guest Service Agents must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.

Confidential, Annandale, VA

Help Desk Tier 1

Responsibilities:

• Set up PC and Apple desktops and laptops and all types of mobile devices.
• Built and provided basic end-user troubleshooting and desktop support on Windows, Linux, and Mac systems.
• Identified and corrected performance issues.
• Maintained records of daily data communication transactions, problems and remedial actions taken.
• Followed internal procedures for change management, incident management and escalation.
• Managed call flow and responded to technical support needs of customers.
• Provided base level IT support to non-technical personnel within the business.
• Defined and documented technical best practices.

Confidential, Herndon, VA

Payroll/Financial Analyst

Responsibilities:

• Responded to customer inquiries in person and on phone by providing knowledgeable information in order to provide quality customer service for the company
• Explain payroll/financial procedures to employees and supervisors/managers and customer stakeholders
• Handled payroll for all our companies/clients
• Arranged appointments in person and on the phone
• Bookkeeping, loans and grants management support
• Managed and tracked existing loans and grants which included of monitoring, inputting data, and reviewing different kinds of loans and grants.
• Reviewing grants and loans reports and communications with donors and stakeholders for accurate data.
• Determined the need for new accounts and revisions in the account structure.
• Audit pay records for income-tax withholdings, social security, union dues, credit union payments, child support payments, garnishments, court orders, bankruptcies, and other deductions.
• Established exceeded expectation ratings on all performance reviews. Cited for excellence in interpersonal communications, teamwork, customer service, flexibility and reliability.
• Validated the ability to interact with customers from diverse cultures and backgrounds.