SUMMARY:

• Possesses over 14 years of experience providing technical and creative writing, editing, and proofreading services to develop high - impact advertising, marketing, and communications for clients in diverse industries, including financial services, medical, legal, e-commerce, print/online media, computer hardware/software, engineering, construction, automotive, and accounting.
• Works well independently and collaboratively to create, organize, review, edit, and maintain high-quality print, web, and mobile device content; excels within fast-paced environments requiring keen attention to detail; accuracy in reporting, writing, and research; and an ability to meet strict deadlines.
• Offers proven talents in synthesizing complex ideas into focused and engaging content; translating technical/scientific jargon into clear, understandable copy for various audiences; and utilizing social media applications/methods to maintain and increase consumer engagement.

Core Competencies:

• Copywriting/Editing;
• Technical Writing (API Documentation);
• B2B and B2C Content Creation;
• Corporate Communications;
• Agile Collaboration;
• Sports/News/Opinion/Editorial Writing;
• Public Relations; Interviewing;
• Internet Research;
• Presentations;
• Quality Control;
• Client Relations;
• Negotiations;
• Transcription; Shorthand

Technical Skills: Macs; PCs; MS Visio, PowerPoint, SharePoint, Word, Excel, FrameMaker, DITA, oXygen XML Editor, Outlook, Access, GitHub, Rally, Asana; Box; InfoPath; Adobe Acrobat X Pro; Photoshop; Corel; HTML; XML; STML; SGML; Citrix; Adept; MEPS; Snagit; SDL Tridion; Knowledge Link; Docs; Documentum; WordPress; Web Content Creation/Updating; Blogging (Moveable Type); Internet Research Confidential Software Programs: Create and RetailMe

PROFESSIONAL EXPERIENCE:

Confidential

Senior Technical Writer, San Jose, CA

Responsibilities:

• Under audit deadline, develop write and edit training and other user guides/manuals to ensure Confidential is ISO 9001:2015 compliant.
• Generate, edit and proofread technical documents, including technical manuals, maintenance procedures, standard operating procedures (SOP) and manuals, miscellaneous reports and proposals for grammar, spelling, clarity of expression and organization.
• Interview production and engineering personnel (SMEs) and read journals and other material to become familiar with product technologies and production methods.
• Ensure documents conform to company and government standards and specifications, and consistency of technical information.
• Select or create photographs, drawings, sketches, diagrams and charts to illustrate material.
• Use drawings, parts lists, specifications, mock-ups and product samples to describe technology, operating procedures and production sequences in detail.
• Maintain records and files of work and revisions as specified by the Confidential Quality Manual.
• Keep files organized for access, especially when creating new versions of manuals for custom products.
• Perform all job duties consistent with the Code of Ethics.

Confidential

Senior Marketing Writer, Carlsbad, CA

Responsibilities:

• Wrote and edited web content, mobile content, articles, press releases, SEO-friendly blogs, C-level bios, executive summaries and other marketing communication.

Confidential

Technical Copywriter, San Jose/New York

Responsibilities:

• Wrote copy for digital materials that promote a new Verizon technology.
• Wrote copy for all online marketing and product descriptions.
• Wrote screens and marketing copy, scripts for troubleshooting via online support and phone support.
• Established a consistent tone of voice across the product suite on the client (Verizon) website.
• Wrote copy and supporting materials for the Verizon site and microsite.
• Learn & Buy messaging: Wrote marketing materials and the E2E purchase process.
• Use messaging: Wrote UX menus, screens, error messages, notifications, etc.
• Support messaging: Wrote help videos, text, FAQ.

Confidential

Digital Writer / Editor, Walnut Creek, CA

Responsibilities:

• Defined the digital copy for Confidential / Confidential new and existing insurance sales and servicing applications.
• Created MyPolicy copy for the Confidential / Confidential website and mobile device apps.
• Communicated clearly and worked efficiently with the Confidential / Confidential UI/UX Digital Team.
• Learned about customer wants/needs through user experience interviews/testing and adjusted copy and flows (with design team) accordingly.
• Simplified navigation online and in apps with intuitive and user-friendly verbiage and flows.

Confidential

Lead Technical Writer, Santa Clara, CA

Responsibilities:

• Worked with lead writer in China to create CaaS API documentation, website copy, white papers, data sheets, case studies, blogs and other documentation Confidential needs as a startup in Silicon Valley.
• Effectively communicated with engineers and subject matter experts (SMEs) to develop original copy and edit existing documents.
• Wrote Confidential marketing copy.
• Created and continually built the Confidential Style Guide.

Confidential

Senior Technical Writer, San Ramon, CA

Responsibilities:

• Earned a performance-based salary raise and 10% bonus.
• Collaborated in an agile environment with cross-functional teams to produce and release accurate, high-quality documentation for consumption by our GE development teams.
• Actively participated in daily Scrum stand-up meetings, weekly planning, and review meetings.
• Wrote developer and administration guides in Confluence, including API, SDK, SOP, UI, UX, administration, and installation guides about GitHub, Rally, Coverity, JAVA, Artifactory, Menlo, ServiceNow, Slack and other software.
• Reviewed and edited/updated new and existing platform-based documentation to validate for accuracy, clarity, consistency, and overall quality.
• Planned, tracked, and suggested improvements to the overall documentation strategy in JIRA.
• Rewrote and reorganized two Confluence spaces (315+ pages).
• Volunteered to blog about GE Software and Cloud Foundry Summit 2015 in Santa Clara. 

Confidential

Technical Writer II, Mountain View, CA

Responsibilities:

• Created technical support materials for an internal-only help center that Confidential Play customer service representatives use to help Confidential customers over multiple channels including: Email, Phone, Chat and Feedback.

Confidential

Content Writer & Editor, San Francisco, CA

Responsibilities:

• Wrote, edited and published knowledge base articles, email and chat templates, and other materials that answer Confidential /Demandforce customers’ questions and help them resolve problems.

Confidential

Digital Content Writer, Redwood City, CA

Responsibilities:

• Partnered with the Senior Manager of Creative Services and subject matter experts (SMEs) to strategize and create a brand-new Confidential website (content and design).

Confidential

Technical Writer, Fremont, CA

Responsibilities:

• Developed API documentation for the EFI Fiery product line (commercial printers and software) and associated products using DITA, FrameMaker and oXygen XML Editor.
• Planned, organized, developed and maintained customer-facing documentation.

Confidential

Senior Technical Writer, Palo Alto, CA

Responsibilities:

• Led the creation of high quality documentation and web portal content for the Confidential Music Application, Music Hub, and the Music Marketing Department.
• Wrote white papers, tech notes and user guides while working in an agile environment with engineers.

Confidential

Technical Writer III, McLean, VA

Responsibilities:

• Wrote, proofread, edited and formatted highly confidential financial documentation in SharePoint.
• Performed developmental language, formatting and editing on product documentation.

Confidential

Content & Communication Specialist, Cupertino, CA

Responsibilities:

• Assisted in maintaining the structure of reference content, including policies, user-guides, and how-to’s; tracked and managed multiple versions of single instances of content using Create and RetailMe.

Confidential

Senior Technical Writer, Foster City, CA

Responsibilities:

• Applied knowledge of payment systems, payment industry regulatory requirements/business models, and documentation requirements to create documentation templates, style guides, and additional internal, proprietary content under deadline.

Confidential

UX Content Writer/Strategist, Redwood City, CA

Responsibilities:

• Served on Confidential ’s Application User Experience team.
• Created API and SDK content for web and other digital devices to educate customers on how to include user-centered methods into implementation development cycles.
• Wrote concise, engaging, and persuasive content; updated and maintained current content; identified additional content for mobile and web delivery channels.

Confidential

Senior Writer/Social Media Editor, San Francisco, CA

Responsibilities:

• Ensured overall compliance with Confidential branding, editorial standards, and guidelines.
• Collaborated with key stakeholders to align their needs with social business objectives, and with product, stakeholder, and UX teams to define and execute appropriate solutions.
• Wrote/edited content in WordPress, including blogs, LinkedIn business group copy, online help, error messages, screen content, and instructional guides, for the CEO (Chief Electronic Office) portal.