SUMMARY:

• Professional contractor with twenty years experience in Information Technology conducting Project Coordination, Business Systems Analysis, Technical Writing, Sharepoint Management, Document Management, Asset Management, Software Testing and Quality Assurance.
• Strengths include ability to communicate effectively with technology teams and stakeholders, working knowledge of business analysis, developing business/system requirements and process flows, work closely with Project Managers to manage project scope, time, cost, quality, and risk.
• Extensive experience in quality assurance, technical writing, designing Visio flowcharts, producing project reports and writing/analyzing test scripts. Strong interpersonal skills, excellent organizational and communication skills, performance of several tasks simultaneously, and acceptance of new responsibilities.
• MEBS interim Project Manager ensuring project continued moving forward and meeting daily customer expectations and deadlines.

TECHNICAL SKILLS:

Operating Systems: Windows 7, 8 and 10 Microsoft Word 2016

Word Processing: PowerPoint 2016 RoboHELP HTML 7.0

Graphics and Presentations: Sharepoint (Document Repository) ISO 9000 - 2001

Help Authoring: Livelink 9.2 (Document Management) Solutions Delivery Methodology (SDM) 2.4

Miscellaneous: QuickPlace (Document Repository) Microsoft Outlook 2016 and Skype 2016Project One MS Project 2016 SnagIt 13 PeopleSoft 8.12 eProject Support (IBM Project Management Tool) Microstrategy 8 (Reporting Tool) Advanced Screen Capture - SnagIt Quest STAT 4.0.1 Clarity R8.1.0 (Project Management) PPM (Project Portfolio Management) Rational Requisite Pro

PROFESSIONAL EXPERIENCE:

Principal Engineer III/Senior Technical Writer/Project Coordinator Specialist

Confidential

Responsibilities:

• Remote contractor working closely with the MEBS customers and development team creating documentation for the Mapping Enterprise Business System (MEBS) which is utilized to order and distribute maps for the various branches of the military and private sector.
• Documentation includes SOP’s, MOU’s, Technical Designs, Functional Designs, Job Aids, Flowcharts, Test Cases, MEBS User Manuals, etc.
• The MEBS User Manuals includes detail instructions, screens shots and flowcharts for all the functionalities available within the system.
• Ensure new software changes/functionalities are tested and fully documented.
• Store and manage project artifacts
• Utilize Agilist system to track Administrative Tasks, MEBS documentation progress/changes, eWorkplace (Sharepoint) for documentation storage, SnagIt (capture screen shots) and Microsoft Office Suite.
• MEBS interim Project Manager ensuring project continued moving forward and meeting daily customer expectations and deadlines. Composed 280+ MEBS test cases that were utilized by the development team and customers for the upgrade from Oracle Database 10g to 11g. Possess a United States Government Security Clearance since September 2011.

Senior Technical Writer

Confidential

Responsibilities:

• Created Fraud Detection procedures and system documentations that new hires and employees will utilize to conduct Fraud investigations and resolutions for CapitalOne.
• Worked closely with subject matter experts and management to ensure the new thirty-one documents presented the step-by-step instructions necessary to resolve potential fraud cases.
• Setup and managed document repository folders and naming conventions, maintained audit tracker spreadsheet, ensured changes were made on a timely bases and obtained necessary approvals/signoff of all documentation.

Senior Project Coordinator

Confidential, Richmond, Virginia

Responsibilities:

• Monitored approximately 170 projects in Clarity and altered Program Manager and Project Mangers of any issues/problems associated with their in-flight projects in Clarity.
• Worked closely with Project IT Portfolio and Clarity Support to resolve issues/problems with in-flight projects moving from one stage/phase to the next.
• Ensured Process Tasks, AIP Questions and Delivery Process Cycles were being worked on efficiently and progressing.
• Monitored project milestones and stage/phase deadlines and altered PM’s of issues.
• Ensured PM’s completed all necessary Clarity Project Tasks, Resolved Risk/Issues, obtained Sign-off/Approvals, submitted weekly project status reports, conducted Customer Satisfaction Surveys (CSAT) prior to Closing Projects and provided last visual check prior to project being closed in Clarity.
• Revised Denovo project artifacts (Project Charter, Scope Statement, Business and System Requirements and Denovo RTM Matrix) and stored in Knowledge link.
• Setup team meetings invites, created weekly CRE IT BI and CRE IT HR meeting agendas, scribed weekly team meeting minutes and distributed to team members.
• Ran weekly IT Portfolio Project Reports, logged reports in Knowledgelink and sent link to team members.

Business Analyst/Technical Writer

Confidential, Richmond, Virginia

Responsibilities:

• Organized acquired information into a logical and easily understandable format that met the requirements of each deliverable, and augment with drawings, charts and graphs, as appropriate, to enhance overall understanding of the technical documentation.
• Worked with project team members and AT&T in reviewing/editing documentation to ensure content is accurate, complete and met all information security and enterprise publishing guidelines and requirements.
• Formatted information security (IS) artifacts (Risk Assessment, System Security Plan, Life Cycle, Continuous Monitoring, etc.) with standard revision history, table of content, headings, subheadings, appendixes and glossaries.
• Ensured document repository maintained all technical documentation that was current, accurate, correctly classified, readily available to Audit and followed up with appropriate parties to resolve issues in a timely manner.

Senior Project Coordinator

Confidential, Richmond, Virginia

Responsibilities:

• Agile IFM (Integrated Fulfillment Manager) Infrastructure and Strategic project responsibilities include: Create/ Manage Daily Burn Down Charts, Update/Maintain Release Tracker Report, Update Migrate Validations Risk and Issues Logs, Track Project Impediments, Utilize Microstrategy to run Weekly Timesheet Reports (Internal and Offshore), Create Project Status in BEN, Submit Request for Resources, Create/Update descoped hours spreadsheet, and Utilize Plotter for printing forms and charts. Monthly activities include create Iterations in Agilist, Print Story and Task Cards, Send/Maintain Customer Surveys
• Manage Detective Controls spreadsheet, Create Project Status and IFM Status Spreadsheet, Create bi-weekly Dashboard, Update BEN Status, Milestones, and Deliverables, Order Supplies, Scribe Meeting Minutes, Set-up Team Meetings, etc.
• Probe project responsibilities include managing and printing Probe Project Release Calendar, Milestone Calendar (Content Lock Down, Design Complete, Coding and System Test, Integration Test and Rollout) and Team Calendar (Vacations, Classes, etc.).
• Manage white board Story and Task cards, update Iteration data, follow-up with task owners and prepare daily burn down chart. Assign Agilist rights, Knowledgelink and BEN accesses to team members. Ensure necessary documentation for enhancements (Risk Assessment, Project Funding and Approvals, AIP, Building Permits and Customer Surveys) are reviewed and stored in Knowledgelink for audit reviews. Monitor Project Hours and ensure team members billing against proper project(s).
• ODS (Operational Data Systems) responsibilities include create/organized Knowledgelink site for project documentation, prepare Weekly ODS Status Reports, Manage Team To Do’s, Project Risks and Issues, Scribe Team Meeting Minutes and distribute, Schedule Meetings, Assign BEN accesses to team members, etc. Utilize MS Office, IM (Instance Messenger), MS Word, Excel, Visio, PowerPoint, Agilist, BEN, Knowledgelink and Domino (Work Order System).

Technical Writer/Business Systems Analyst

Confidential, Richmond, Virginia

Responsibilities:

• Responsible for creating a user training manual that assists scientist and lab technicians, with little or no experience with the new product (cigarette) development software package.
• Oversees gathering data, designing format and document layout, and ensuring document meets the overall needs of users.
• The manual is based on a scientific software package based on mathematical model and makes predictions on Philip Morris products; utilizing MS Word, Excel, SnapIt for screen shots and Visio for flowchart creation.

Business Systems Analyst/Technical Writing

Confidential, Richmond, Virginia

Responsibilities:

• A Business Systems Analyst at UNOS (Not for Profit Organization), assisting Senior Business Systems Analysts, Developers and Management in day to day operations. Includes analysis of business and user needs, documentation of requirements, and translation into proper systems requirement specifications, formulates and defines systems scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements.
• Responsible for creating Requisite Requirements Management Work Instructions and Training Manual, Developer On-Call Flowcharts and Work Instructions, ISO documentation, Staff Training Coordination and PPM (Project Portfolio Management) Documentation (Data Elements, Functional Requirements, etc.); utilizing MS Word, Excel, Visio and PowerPoint.

Information Security Policy and Standards Analyst

Confidential, Richmond, Virginia

Responsibilities:

• Develop and Maintain Information Security and Business Continuity Management (ISBCM) Policy Standards.
• Ensure that the Information Security Standards are aligned with Enterprise Technology Standards, Enterprise Architecture Standards, and MIS and Enterprise Data Standards.
• Ensure that the Information Security Standards are appropriately supported through the Information Security Strategy, Information Protection Program Document, and other IT Risk Office (ITRO) programs and standards.
• Created a process for updating the standards, including impacts on the numbering schema and coordinate changes with the Workflow Management Tool Administrator.
• Utilized Microsoft Project, and analyzed data in Excel and presents in PowerPoint. Typically more experienced than Project Coordinator.

Project Coordinator

Confidential, Glen Allen, Virginia

Responsibilities:

• Provide Project Coordination for four projects under Project Management Organization (PMO).
• Update and maintain four projects plans, update Issues and Action Items Log, scribe meeting minutes, utilize Sharepoint to store documentation/artifacts, track/update dollars and resources spent each month on the projects, assist Project Manager and all levels of associates, including Senior Management, and utilize MS Project, Excel, Word, and Visio.

Business Systems Analyst/Project Support

Confidential, Richmond, Virginia

Responsibilities:

• Business Systems Analyst - Provide project support to the NTAAPS Project.
• Work with the Design Team drafting documentation, excel spreadsheets and flowcharts, compile server profiles and assist the Production Engineer with the use cases and flows.

Project Administrator

Confidential, Richmond, Virginia

Responsibilities:

• Manage/Maintain Issues/Action Item List and Project Plan for overall projects.
• Monitor inventory ordering/receiving of IBM equipment.
• Follow-up on Open MAC’s (Move Add Change) Tickets for Support Services.
• Manage Team Room (where all project documentation is stored and maintained, grant access, etc.).
• Create/Maintain Lotus Notes and Blackberry workflows and Printer Migration process flows in Visio 2003.
• Create, Update and Manage IBM and CircuitCity Project Control Book.
• Created/Update scripts (instructions) for Wireless Support and Troubleshooting.
• Utilized eProject Support to manage/schedule installation of 3500 new IBM Laptops and Desktops across CircuitCity corporate location.

Business Systems Analyst - Senior Project Coordinator

Confidential, Richmond, Virginia

Responsibilities:

• Business Systems Analyst - Senior/Project Coordinator for twenty CRE ( Corporate Real Estate) projects (Development, Enhancement, Rapid-Cycle, Operations and Non-Technology).
• Ensure projects adhere to SDM 2.4 Standards and achieve 100% on internal audits for all phases (Feasibility, Definition, Design, Construction, Rollout and Close), monitor budgets and schedules to ensure projects are meeting organizational budgets and timelines.
• Work closely with the seven Project Managers to ensure compliance with internal audits of Project One (Risk/Issues Reporting and Updating, Budgets, Time Entry, Schedules, Status Reporting, etc.). Manage and control project documents in Livelink (at CapitalOne called Knowledgelink) (provide access control, version control, audit trails, approval process, reporting, etc.).

Confidential, Richmond, Virginia

Responsibilities:

• Track and document all Project Risks/Issues in ProjectOne, monitor, update, and report on Project Schedule and Budget and provide weekly Status Reports to PM.
• Management all activities associated with the seven Feasibility Studies (ordering non-standard equipment, maintain Action Item List (Open/Closed) and Project Ideas/Suggestions for Changes, work closely with the Mockup Team to ensure receiving necessary services and equipment for testing purposes, etc.).
• Move, update and maintain all Project SDM Phase (Feasibility, Definition, Design, Construction and RollOut) documentation in Knowledgelink.
• Coordinate, document and distribute all Project Agendas and Meetings Minutes to Management and Core Team Members.
• Project Coordinator for the ITRO Ironport Project (Spam Filtering System) includes all the duties and responsibilities mentioned above for FOW.

Business Systems Analyst - Lead

Confidential, Richmond, Virginia

Responsibilities:

• Provided first level support to practitioners of TRM, SDM, Project One and Knowledgelink.
• Responded to telephone and e-mail inquiries, provided consultative assistance to practitioners for TRM, SDM, Project One and Knowledgelink and document all inquiries in the Clarify database system.
• Collaborate, manage multiple tasks, analyze information, and make timely decisions.

Project Coordinator

Confidential, Richmond, Virginia

Responsibilities:

• Produced weekly and monthly employee hours and dollars (budget) reports, update Project One in order to manage Project Risks and Weekly Status Reports, created and managed project calendar and contact list.
• Ensured SDM deliverables (Risk Plan, Business Requirements, System Requirements, Test Plan, Signoffs, Approvals, Checklists, etc.) are delivered for the various project phases (Feasibility, Definition, Design, Construction, and Delivery) in order to meet internal audit requirements.
• Moved, organized and maintained documentation in Knowledgelink for NGB.
• Tracked NGB issues/resolutions daily for review at weekly status meetings.
• Documented and tracked Enhancements and Interfaces document for Phase 1 and Phase 2.
• Documented weekly team meeting minutes, tracked action items and status, and distributed to Confidential and Metavante management and team members.

Configuration Management Business Analyst/Technical Writer

Confidential, Richmond, Virginia

Responsibilities:

• Work closely with the STAT Project Team to create Solution Delivery Methodology (SDM) deliverables (Business and System Requirements, Design Documents, Risk Management Plan, Traceability Matrix, Test Plan, User Acceptance Test Plan, Defect Management Plan, and Operational Plan, etc.).
• Create Quest STAT workflows (Enhancement, Emergency, Defect, Upgrade, Migrations, etc.) and process flows (Application Upgrade, System Rollout, Service Pack, Break Fix, etc.) utilizing Visio 2000.
• Track Quest STAT issues/resolutions daily for review at weekly status meetings.
• Create weekly STAT Implementation Status Meeting Agendas, document weekly meeting minutes, track action items and status, and distribute to management and team members weekly.

Richmond, Virginia

Confidential

Responsibilities:

• Quality Assurance Analyst/Business Systems Analyst
• Quality Assurance Analyst for three PeopleSoft 8.12 deployments (United Kingdom Human Resources, United States Financial and United States Human Resources) within Confidential . Coordinate, facilitate, communicate and follow-up on any outstanding issues discovered during design walk thrus and code reviews. Business Systems Analyst utilizing Rational ClearQuest during code migration process. Ensuring code migration requests are completed adequately (ClearQuest Incident Number, PS Project Name, Source and Target Environments, Object Name(s), Object Type, Special Instructions, etc.). Communicate problems/issues and ensure corrected on a timely bases.
• Facilitate 40 design walk thrus to ensure the detail design(s) adheres to functional requirements, security considerations, dependencies, naming conventions, distribution and storage/archival requirements, provides unit test conditions, mockups of reports and forms and details Change Management and training impacts.
• Facilitate 100 code reviews to ensure the code and documentation adheres to object naming standards and performance optimization guidelines, verify People Code documentation and test scripts and ensure migration documentation is detailed and completed.
• Follow-up on approximately 330 outstanding issues encountered during design and codes reviews, and ensure objects are ready for migration into testing environment.
• Collect and report on-going QA metrics and provide ongoing Quality Assurance.

Test Coordinator/Business Analyst

Confidential

Responsibilities:

• Work closely with the development engineers to understand PeopleSoft applications and enhancements to determine the best strategy to integrate testing and release of new system.
• Utilize Doors for tracking and maintaining Business Requirements.
• Work with the software test team and management to define the software test process and test environment.
• Document and track test results in daily/weekly test reports and document anomalies in defect/issue reports.
• Conduct software-hardware integration tests and work with designers to resolve issues uncovered during testing.
• Utilize Test Director and WinRunner to streamline testing efforts.
• Establish Security Permissions within PeopleSoft 8 and developed instructions for other team members.