Remote Senior Technical Writer/Editor Resume

SUMMARY:

As a former Software Developer and (IT) Documentation Manager, I am a passionate Senior Technical Writer with more than a decade of technical writing experience.
I have proven experience creating and editing Software Development Life Cycle (SDLC) documents, B2B content, API documentation, SDK guides, SaaS/cloud documents, training materials, SOPs, mobile applications content, online Help, process/procedural documents, biomedical manuals (specific to a medical device and data analysis software), ERP documents, policy materials, and IT security documents (with an emphasis on encryption, host intrusion detection, file integrity, and web content filtering).
I also have experience creating government documentation: SDLC documentation for the U.S. Department of Labor and - Shipley trained - technical (and compliant) proposals in response to RFPs issued by state and federal government agencies.
My technical writing expertise is based on practical experience. I am a pure writer.
I have knowledge of ITIL/ITSM practices, object-oriented programming, JSON, and REST/SOAP web services. I also have experience working in an Agile environment. I have knowledge of style guides (with an emphasis on the Microsoft Manual of Style for Technical Publications and the APA Style Guide) along with documentation best practices. I also can translate complex material into layman’s terms.
I have a research/organize/write/deliver approach to documentation, and I ensure all content is accurate, grammatically sound, well-formatted, and useful. Most importantly, I have a solid work ethic; I take pride in my work, and I have a natural commitment to getting the job done efficiently, with limited assistance, and by deadline.

PROFESSIONAL EXPERIENCE:

Remote Senior Technical Writer/Editor

Confidential

Responsibilities:

Create SDLC documentation, API documents, SDK guides, SOPs, ERP materials, IT security documents, quality system manuals, policy materials, and biomedical user guides.
Write, edit, and format documents; capture images using SnagIt, and create content using RoboHelp, Adobe Acrobat, Confluence, and MS Office.
Manage projects and collaborate with subject matter experts (SMEs) to ensure documentation accuracy, completeness, and usefulness.

Senior Technical Writer/Editor - Contractor

Washington, DC

Confidential

Responsibilities:

Created user manuals, functional/design requirements documents, test scenarios, installation guides, implementation plans, release notes, and other SDLC documentation.
Collaborated with SMEs to ensure technical content accuracy.
Developed project management plans and work breakdown structures.

Documentation Manager

Herndon, VA

Confidential

Responsibilities:

Managed writing team, delegating assignments and sharing the Costpoint (ERP) documentation workload to meet strict deadlines.
Interacted with product management team to determine project scopes, task priorities, deadline schedules, and project deliverables.
Reviewed weekly status reports, approved timesheets, interviewed Technical Writer candidates, and conducted performance evaluations.

Technical Writer II

Confidential

Responsibilities:

Created documentation specific to the Human Resources, Materials, and Accounting modules of the Costpoint ERP software.
Mentored all new writers by working with each individually, informing them of internal processes and group expectations.
Reviewed technical documents created by new writers (prior to submission to the editing team) and provided supportive coaching.

Software Developer II/Technical Writer

Reston, VA

Confidential

Responsibilities:

Developed and documented clinical and registration applications for the Affinity health care software used by hospitals and medical facilities.
Created queries and worked with relational databases.
Mentored junior developers.

Computer Operator

Washington, DC

Confidential

Responsibilities:

Managed all night-time computer operations, resolving network errors and UNIX operating system issues.
Processed, printed, and distributed regional production reports.
Performed administrative tasks as instructed by daytime manager.

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