SUMMARY:

• Customer - focused with more than 10 years of cross-industry experience producing polished, comprehensive documentation through multiple channels, independently and in teams.
• Articulate communicator skilled in delivering on-going system development presentations and strengthening communication between business partners and clients.
• Proven multifaceted expertise creating new content and editing existing works with a high degree of creativity and accuracy under demanding delivery schedules.
• Technical & Editorial Research
• Microsoft Word, PowerPoint, & Excel
• SharePoint Content Manager
• Project Planning & Execution
• JIRA and Contour Project Tools
• Adobe Photoshop & SnagIt Editor
• Print & Digital Content Creation
• Agile Computing Environments
• “Collaborated with SMEs to produce a 300-slide Training initiative for a financial software program.”
• “Wrote and researched system and user manual updates to reflect software upgrade and new system development”
• “Closely collaborated with the development and management team to write first tier plan deliverables (project management, quality assurance, software development, operations, and testing)”
• “Captured requirements and created 600-page proposal detailing a customized e-commerce system”
• “Wrote new user manual and training materials for multi-million-dollar government application”

PROFESSIONAL EXPERIENCE:

Confidential, Arlington, VA

Technical Writer

Responsibilities:

• Collaborates with developers, business analysts and UX designers to compose system messaging, training materials, and software guides for a financial software development project.
• Attends daily scrum meetings and other regularly scheduled meetings and teleconferences to review project developments and serves as the technical writer and documentation specialist in an agile computing environment.

Confidential, Washington, D.C.

Technical Writer

Responsibilities:

• Contributes to a transportation tollway industry documentation project for Confidential in support of a multi-million-dollar software development and architecture change in New York, New Jersey, Pennsylvania, and Florida.
• Edits and revises project management plans, user manuals, training plans and materials, operation plans, security protocols, and architecture development.
• Attends client meetings and teleconferences to review project development and serve as the lead technical writer and documentation specialist.
• Coordinates tasks and project work in collaboration with managers, developers, and other writing staff. Produces new document content through research to supplement standard documents as needed.

Confidential, New York, NY

Business Writer

Responsibilities:

• Produced compelling, diverse copy for a range of industries and audiences depending on the specifications of the project.
• Created social media content and profiles in LinkedIn.
• Researched additional sources and collaborated with clients to create original content and verify facts (fact checking).
• Used keywords to optimize copy for the web. Adhered to strict deadlines and thoroughly proofread and refined copy before submitting remotely through Online Management System (OMS).

Confidential, Vienna, VA

Technical Writer

Responsibilities:

• Conceptualized, researched and produced system documentation and presentations in support of an IT development security application for a multi-million dollar, modernization initiative for the Office of Personnel Management (OPM) in the federal government.
• Adhered to Government Printing Office (GPO) standards to create templates and style guides and followed Document Development Life Cycle (DDLC) protocols. Followed a formal document review and feedback approach using SharePoint tools. Monitored on-going system changes logged by programmers and developers via Contour and Jira project tracking features to update documentation.

Confidential, Ann Arbor, MI

Technical Writer

Responsibilities:

• Part of a combined analyst and writing team tasked to identify requirements and document an architecture change for an online health services portal from an old legacy model to a new web-based fusion system.
• Participated in Agile team meetings to discuss requirements, next-steps, and project deliverables.
• Produced system documentation, implementation guides, user manuals, technical specifications and wiki pages for internal and external audiences.
• Reviewed and updated related online program portal documentation to capture development change.

Confidential, Farmington Hills, MI

Technical Writer/Business Analyst

Responsibilities:

• Captured requirements and produced a comprehensive 600+ page proposal for development work on a custom-built, million dollar e-commerce software system for 1000+ client sites. Gathered required information online, via webinars, and through in-person meetings with clients, business stakeholders and IT teams.
• Created the proposal, supporting documentation, and presentations using Microsoft Word, PowerPoint, Excel, Publisher and Visio.

Confidential, Canton, MI

Freelance Content Writer

Responsibilities:

• Produced blogs, web content, and specialized documentation for businesses and individuals according to unique specifications using Microsoft Word, PowerPoint, Visio, Photoshop, and HTML. Wrote for an international user base.
• Collaborated in affiliate sales and marketing and wrote copy for promotions, ad campaigns, and newsletters.
• Referenced review and web access metrics through Constant Contact and adjusted content and release frequency for better performance.

Confidential, Wilton, CT

Technical Writer

Responsibilities:

• For two separate freelance projects, created technical manuals, marketing materials (PowerPoint presentations, brochures, handouts, FAQs, newsletters) and website content tutorials, help screens and walkthroughs using Microsoft Office Suite, Adobe Creative Suite and on-site user interfaces for office systems and computer servers.
• Interviewed Subject Matter Experts (programmers, systems and business analysts and business managers, including upper management) to obtain company and system information to produce all specialized documentation and online content.

Confidential, Pittsburgh, PA

Operations Manager/Specialized Business and Technical Writer

Responsibilities:

• Managed and coordinated business operations for US and India offices of a marketing services company. Conceptualized, developed and directed marketing strategies centered on customer retention, email marketing, business partnerships and promotions. Oversaw and optimized marketing budget, forecasting and reporting.
• Restructured product and service offerings and coordinated US and India collaboration, resulting in a 40% increase in promotional revenue and cohesive IT operations. Produced newsletter campaigns and tracked metrics through Constant Contact and coordinated IT tasks through Assembla.
• Used Microsoft Word, PowerPoint, Excel, HTML, and Visio to create documentation, presentations and diagrams for website, newsletters, white papers, system and operation diagrams, store products, programs and service descriptions. Outlined system overview and migration guides. Updated website content.
• Helped transition IT functions from the US to India. Interviewed developers, business and IT managers to determine processes, system overviews, naming conventions, business models, and other considerations for successful project completion.
• Produced 25%+ of online revenue through strategic management of email/newsletter channel. Brought email-based sales program to on-line store and increased store sales from $5k/mo to $60k/mo.
• Created and posted video short for a seasonal service offering on YouTube which captured 50k views.