Technical Writer Resume
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SUMMARY:
- Over three years’ experience of writing
- Over five years’ experience with administrative tasks, employee training and supervision, and customer service
- Over two years’ experience in office management and HR
- Over two years’ experience with criminal law, business law, tort and property law, contract law, litigation, family law, court filing, legal writing and research, and court documents
- Knowledge of international law, immigration law, customs law, and administrative law
- Proficient with Microsoft Office Suites, Oracles, Access, automation, and Westlaw software
- Experience working with SharePoint, WebEx, Cisco JAVA, and JIRA
- Excellent communication skills, very creative, strong organizational skills, ability to work independently and as part of a team
PROFESSIONAL EXPERIENCE:
Confidential
Technical Writer
Responsibilities:
- Designed, created, evaluated, reviewed, recommended, edited, and updated Standard Operation Instructions (SOI); Standard Operation Procedure (SOP), and SOR documents for Oracle Software End - Users.
- Worked closely with Business Process Owners (BPOs), Executive Leaders, Engineers/IT, departmental representatives, and the project manager to design, review, and edit documentation and processes
- Created training guides and other training materials; assisted the BPOs with the training of the End-Users personnel for the ongoing project
- Observed and documented the testing/Validation of systematic procedures
Confidential
Technical Writer
Responsibilities:
- Designed, evaluated, reviewed, recommended, created, and updated Standard Operation Instructions(SOI) and Standard Operation Procedure(SOP) documents for automation software
- Worked closely with engineers, System Analyst personnel, departmental representatives, Operation Leads/Supervisors, and the project manager to design, review/ approve End-User documentation for T-Mobile logistic distribution center
- Created User’s Manuals, Supervisor’s/Manager’s Manual as well as other documentation for operation
- Created training guides for facilitators, Supervisors, and other personnel for an ongoing project
- Observed and documented the testing/validating procedures and recommended better approach
- Performed English to Spanish translation of the Operation Software Application for Spanish speaking End-users
- Assisted the Operation Managers and other executives personnel in training facilitators and managers, maintaining/updating training record, with whatever task as assigned
Confidential
Service Specialist
Responsibilities:
- Receiving, sorting, processing, and delivering high volume of daily incoming mails and packages
- Preparing and ship high volume of outgoing: UPS’, USPS’, FedEx’s packages and certified mails, personal packages, and gifts for attorneys firm wide and for others corporate offices as well
- Answering and directing phone calls, e-mailing, filling, making copies, scanning, and faxing documents,
- Maintaining daily meter and service logs using excel
- Answering customer questions regarding status or feasibility of job requests
- Providing basic copier maintenance and/or repair of customer site equipment
- Preparing, setting, servicing the conference rooms with all necessaries for depositions.
Confidential
Temporary Office Support Staff
Responsibilities:
- Answered phones, scheduled appointments, ordered office’s supplies, AP/AR, budgets, performed intake, received and directed walk-in clients, process clients ‘information
- Managed clients’ accounts; faxed documents, and made copie
- Trained and supervised volunteers and interns.
- Assisted the CEO and others executive members in servicing conferences
Confidential
Office Support Staff
Responsibilities:
- Answered phones, interviewed clients, and opened accounts for new clients, received walk-in clients
- Performed Filling, made copies, faxed documents
- Designed commercial message and advertised for the company
- Assisted the executive members in servicing conferences