SUMMARY

A hardworking Professional with over 7 years of I.T. experience in various job roles. Highly qualified and renowned as a quick learner who readily accepts responsibilities and gets things done. Proven leadership skills involving managing, developing and motivating teams to achieve their objectives. Good interpersonal, design and problem solving skills. Possessing good communication skills and can work in or lead a team to excellence.

Work Experience Summary

Total Experience 07 Years 00 Months

Experience Summary

• 7 years of IT experience and nearly 5 years of experience as Weblogic Administrator with a background in web systems and support on various platforms.
• Technical Manager leading 2 team. Responsible for the team’s delivery on Releases and Rollouts, Incident Support, Service Requests. Responsible for leading the leading the Technology Operations Support (TOC) of the project. Lead in handling the high severity incidents, Change Management and Event Support. Point of contact for the clients for any escalations or discussions.
• Responsible for preparing the invoicing and finance tracker.
• Responsible for conducting the governance meetings with the clients and for acquiring the CSAT survey.
• Plays a role of SME (Subject Matter Expert) and as a TSM (Technical Senior Manager)
• 3 years of experience in configuration, administration and maintenance of Weblogic in CapitalOne, VA, USA
• Have taken the lead role in recovering the internet and call center applications during the BCE conducted at Capital One.
• Presently working as Weblogic Administrator and technical lead on a financial project.
• BEA Certified Weblogic Administrator.
• Experience in Installation, Administration, Configuration, Clustering, Scaling of Oracle Weblogic .
• Configured and setup Secure Socket Layer SSL for data encryption and client authentication.
• Implementation of Identity Management, LDAP Directories, Single Sign-On (SSO), AccessManagement, Role-Based Access Control, Authentication and Authorization technologies.
• Extensive working experience in setting up Weblogic cluster environment, including Weblogic Domains, Admin Servers, Managed Servers and Node Manager.
• Installed and configured Iplanet and Apache Web Servers in various environments like Sun Solaris,Red-Hot Linux, HP-UX and Integration of the same with the Weblogic.
• Experience in operational 24x7 support, best practice Troubleshooting, Monitoring and Maintenance.
• Experience in managing internet infrastructure implementation, deployments, upgrades and maintenance.
• Skills include communication on multiple levels of technical understanding, and the ability to quickly become familiar with new products and technologies

Project Details
Confidential,

ROLE ADMINISTRATOR - L2

Project Description
Confidential,Richmond,VAProject:Technical Manager.

Capital One is a diversified financial services company offering a broad array of credit, savings and loan products to customers in the United States, UK, and Canada. It’s a $19 billion commercial bank holding company headquartered in McLean, Virginia. Started in 1988 Capital One has emerged as one of the America\'s largest consumer franchises with almost 50 million customer accounts and one of the nation\'s most recognized brands. I was exclusively responsible in handling all Web applications (Internet/Intranet) CapitalOne supports. Performed Rollouts, Release management activities and managing offshore resources. Solely responsible for handling all high severity incidents across the engagement and providing solution for the fix.

Responsibilities /Contributions
.

• Technical Manager leading a team of 15.
• Installed, Configured and Administrated Weblogic 8.1.2, 8.1.3, 9.1 and 9.2 10 in clustered and non-clustered environments.
• Installed, Configured and Administrated Weblogic Integration server 8.1.3 and 9.2.1, 10.
• Installed iPlanet and Apache Webservers and Configured proxy plug-in for weblogic servers
• Played a lead role in recovering the internet and call center applications during the BCE activity conducted by Capital One. Staging of the code, Deployment of the code, restarting of the services, performance testing was conducted solely by me. Took the lead role in fixing issues during the deployment.
• Plays the role of SME (Subject Matter Expert) and TSM (Technical Senior Manager) for two of the applications of CapitalOne. Provides end to end support and delivers SQR reports to the clients to assess the Service availability of the application.
• Scripts for the execution of BCE was prepared and uploaded in the Knowledge Base.
• Based on each years BCE activity, submitted Service Improvement Plans to facilitate a quicker recovery.
• Decommissioning of application which are outdated.
• Co-ordinating with Clients for Unix patches scheduling and downtimes related.
• Coordinated production outages and facilitated resolution by working with several teams like UNIX, Network, Database, Infrastructure and Application teams
• Created Realm security policies for secure access of JNDI,JMS and JDBC
• Created various batch jobs /Purge jobs to support the CapitalOne Environment.
• Implemented various WorkOrders with HP service Desk and HP Service Manager. Performed the deployments of CapitalOne Offer services and Fraud Applications.
• Played a major role in the streamlining the process while CapitalOne restructuring took place.
• Involving in Client Meetings, People management and training the new resources.
• Maintaining weblogic servers for portal web applications, databases and services.
• Managing disk space and filesystem maintenance for builds and logs.
• Regular monitoring of webservers availability and performance.
• Fine tuning the servers for application performance.
• Administer WebLogic Services, including JDBC connection pools and multi-pools, and JMS servers, stores, and destinations;
• Build, deploy, and update web applications, enterprise applications.
• Configure and manage WebLogic clusters across a network;
• Deploy applications in a clustered-environment;
• Tune settings to improve server and application performance.
• Modify and monitor domain and server configurations/
• Monitoring and tuning Java application servers for performance
• Working closely with Developers to troubleshoot the issues in codes.
• Involved in automating routine weblogic server configurations using ant/wlst based tool
• Involved actively in troubleshooting application issues by analyzing the performance metrics from Weblogic console, thread dumps and polling certain key mbean attributes using weblogic ADMIN utility.Have a vast experience in analyzing issues using monitoring tools like BAC,Sitescope and Alive.
• Involved actively in troubleshooting the JVM crashes by analyzing the core dumps
• Performance Tuning by Managing and Monitoring the JVM performance by Weblogic Heap Size, garbage collection, Execute Threads, EJB Cache size, JDBC Pools and Multi pools.
• Configured database connectivity using Connection pools and Data sources.
• Managing Security issues in using roles for development, testing and production environments.
• Perform server startup, shutdown and other maintenance tasks using Unix (Korn) Shell Scripting and Ant. Monitoring free space, disk usage, locating files, checking & clearing log files, administration and monitoring of file systems, network & virtual memory statistics using the monitoring tools.
• Documented the new information’s which is being used by the entire team.
• Worked on the user tickets with the assistance of already existing BusinessRules.
• Vast knowledge in the system architecture. Performed Root Cause Analysis for repeated failures and bring down incident counts weekly/monthly basis.
• Performed daily stream monitoring and production fixes for several call center applications. Worked on HPSM, HPOM and PEM alerting.
• Skill set on troubleshooting all Weblogic based issues.
• Worked on bringing about monitoring using BAC, Sitescope and Alive for all the Internet/Intranet applications.
• Designed and documented all changes and reviewed with Business for approval.
• Worked on SingleSignOn(SSO) in the production environment
• Used HPSD to perform various operations pertaining to Servicecalls.
• Earned reputation for meeting demanding deadlines and delivering critical solutions on various levels
• Provided 24x7 supports for major applications that involved troubleshooting issues in application components, application servers, web servers, integration environments, load balancers and DNS aliases

2. Confidential,AUTO FINANCE

ADMINISTRATOR - L2

Project Description
CapitalOne COAF-Environment SupportRole: System AdministratorCapital One is a diversified
Financial services company offering a broad array of credit, savings and loan products to
Customers in the United States, UK, and Canada. It’s a $19 billion commercial bank holding
company headquartered in McLean, Virginia. Started in 1988 Capital One has emerged as one
of the America\'s largest consumer franchises with almost 50 million customer accounts and
one of the nation\'s most recognized brands. I was exclusively responsible in handling all Web
applications (Internet/Intranet) CapitalOne supports. Performed Rollouts , Release
management activities and managing offshore resources.
Responsibilities /Contributions

• Attended design decision meetings with SME s and Stake holders and created documents
• Performed complete Release management activities.
• Actively participated in reviews and defect meetings
• Created new Purge jobs for several Tables in Shell Scripting for DB maintenance
• Have been responsible in deploying the Work Orders on time.
• Have been responsible for the trouble shooting of QA issues Have made support documents for the project.

3. Confidential,Enterprise Operations Management (EOM)

ADMINISTRATOR - L1

Project Description

Responsible to continuously monitor servers, applications and network devices for degradation
of service quality, failures and escalate the same to the concerned group for restoration activity
at a moment\'s notice. Facilitation service to Network vendor ATT
Responsibilities /Contributions

• Monitor different types of servers, applications and network devices using Netcool MonitoringTool.
• Raise tickets on any failures and escalate to appropriate group with prior intimation using
• Remedy Ticketing Tool.
• Co-ordinate with ATT and Verizon Business who maintain WaMu
• Network for all outages and maintenance activity.
• Facilitate ATT for dispatching Technicians toWaMu sites by coordinating with Senior/ Regional Duty Managers and Tier III Technicians.
• Audit tickets to ensure quality in Service Delivery Escalate the pitfalls in the process which added to process streamlining.
• Provide performance status to the client on a weekly basis.
• Ensure process adherence of Team Members.
• Acted as shift lead for the 6 months.
• Trained new recruits to the team about all the processes which we adhere
• Developed Design Documentation for assigned projects based on the Requirement Documents and Business Needs .
• Participated in walkthroughs and weekly team leads meeting to determine the progress, issues and concerns in the project.
• Responsible Shift planning and resource allocations.
• Responsible for client escalations and Weekly meetings.

Education Details

BSC. Electrical & Electronics Engineering