SUMMARY:

• Over 20 years IT experience, strong verbal and written communication skills, technical knowledge that benefits both business and IT units, organizational and administrative skills, excellent work ethic, core values, quick learner of new ideas and processes and expertise in prioritizing projects/customer requests
• Experienced as IT documentation/content writer such as business requirements and high level design, technical and functional specs, mockups, data, application and process workflow diagrams, web content/online presence, training videos, online help, user guides, quick reference guides, newsletters and more
• Experienced in working closely with senior leadership, business partners and cross - functional areas

PROFESSIONAL EXPERIENCE

Confidential, Cary, NC

Manager of Technical Writing

Responsibilities:

• Reorganized the internal Technical Writing SharePoint website and navigation
• Introduced and announced the technical writing process at Confidential using a diagram published to the Technical Writing site
• Introduced the technical writing Roadmap to show completed work in past months and projected work in current and future months, published to the Technical Writing site
• Introduced the Scorecard to show all the artifacts produced by product with last update date, published to the Technical Writing site
• Introduced the Video Tracking page to track progress on scripts, reviews and video delivery dates
• Leveraged contract resources to complete additional work in 2016
• Identified a better way to document, organize and prioritize work and report against using RAPID (Railinc’s version of JIRA)
• Met individually with all Confidential Product Managers and Product Support Managers to encourage collaboration and provide transparency and insight into the technical writing process and workflow
• Gathered feedback and wrote performance review for 1 employee

Confidential, Cary, NC

AVP Technology Writer

Responsibilities:

• Responsible for SDLC online presence for Online Help servers, CMS web site, Confluence Wiki and myDB sites and major contributor to online content and design
• Provides answers and direction about SDLC-related questions globally to users bank-wide
• Provides instructional video strategy, works closely with team members and subject matter experts to determine focus areas to gather content
• Provides SDLC instructional videos globally to bank-wide users, including interactive videos
• Provides technical expertise as needed
• Writes user guides on process and best practices
• Structures information effectively for various output channels
• Develops content with a clear and complete idea using established conventions and technologies
• Pursues and gathers source information and listens effectively
• Demonstrates strong organizational and communication skills
• Works well with others and adapts to change
• Excellent command of U.S. English (understanding, speaking, and writing)
• Expresses ideas clearly in writing and in good grammatical form
• Communicates comfortably with peers, subject matter experts, management, and customers
• Communicates comfortably with remote national and international audiences by various methods
• Works in collaboration with other groups

Confidential, RTP, NC

R&D IS Lead/Sr. Technical Writer

Responsibilities:

• Provides user documentation of internal software through research, planning, development, evaluation, delivery, and maintenance
• Creates and edits modularized software training tutorials into .wmv files using Camtasia Studio
• Develops content for demo and video scripts
• Develops training and delivers software training materials to scientists locally and internationally
• Demonstrates software and training skills
• Provides CMS web page design, content and images
• Diagrams process, software and data warehouse workflows
• Designs template, interviews and writes articles for newsletter to 2000 users
• Estimates effort, prioritizes tasks, and reports status
• Pursues and gathers source information and listens effectively
• Structures information effectively for various output channels
• Develops content with a clear and complete idea using established conventions and technologies
• Delivers high-quality production-ready output
• Adapts and adheres to customer requirements, procedures, standards, tools, and resources
• Recognizes needed improvements, offers solutions and adapts documentation
• Works with both Agile and Waterfall development teams
• Demonstrates strong organizational and communication skills
• Works well with others and adapts to change
• Excellent command of U.S. English (understanding, speaking, and writing)
• Expresses ideas clearly in writing and in good grammatical form
• Communicates comfortably with peers, subject matter experts, management, and customers
• Communicates comfortably with remote national and international audiences by various methods
• Builds team consensus
• Works in collaboration with other groups
• Initiates and supports change
• Drives for results
• Requires minimal supervision

Confidential, Cary, NC

IT Manager of Confidential

Responsibilities:

• Oracle, SQL, Toad, DB Visualizer, Core FTP, Softerra, Subversion, Visio, Dreamweaver, PowerPoint, MS Project, Word, Excel, Clarity, Wiki, Mercury Quality Center, CA Service Center, Team Leadership, Project Management, Interviewing, Hiring, Software Documentation, Software Requirements, Technical Writing

Java Developer/Technical Analyst

Confidential

Responsibilities:

• Project Leader and Technical Leader as Java developer at R.H.Donnelley/Dex One for over 10 projects using Waterfall Methodology
• Java 1.2, 1.4, 1.5, Oracle 9, 10g 11i, Subversion, Visual Source Safe, Borland TogetherSoft, NetBeans, Weblogic 7, 8.1, 10, Tomcat 5.5, 6, BEA Content Mgmt and Portal Admin, JDBC, JSPs, JSTL, Javascript, HTML, XML, Ant, Windows, Unix, Linux, HPUX, Dreamweaver

Confidential, Raleigh, NC

Java Developer/Analyst

Responsibilities:

• Java developer for the Companion Animal Recovery group at AKC, which was a small team (team leader, me, and a system admin, plus some contractors for a few months), providing new development of a next generation pet recovery system for tracking millions of animals and support maintenance of the existing system.
• Worked closely with internal customers every day by taking new requirements, maintenance requests and updating them on the progress of my current projects using Waterfall Methodology.
• Java, MVC, HTML, JavaScript, Tomcat, Torque, EJBs, Struts, Tiles, XML, Windows, UNIX, Tomcat, Ant, Oracle, SQL, SQL Navigator, PVCS