SUMMARY

• 9 years of IT experience in Production, Design, Implementation, Integration, Documentation, Testing, Deployment, Configuration and Code Management.
• Expertise in Installation, Configuration, Troubleshooting, performance tuning and patching of IBM BPM, ODM, WSRR, Websphere Application Server, Apache Webserver, Tomcat.
• Performed Upgrade projects of BPM V8.5.6 and Cumulative Fixes using IMCL.
• Actively involved in SSL setup, performance tuning and Testing activities BPM V8.5.6 Environments.
• Experienced in administration of WebSphere Application Server and IBM BPM8.5.6 Advanced and ODM 8.8 on different UNIX platforms and setting up the SAND, development, testing and Production environments.
• Archive unused apps and snapshots and delete old process instances.
• Deployed Process Application, Rule Apps and ILOG MTDS EARs and maintained Load balancing techniques (Horizontal and Vertical Clustering), high availability and Failover functionality.
• Involved in Oracle DB migration and Disaster Recovery exercises for BPM/ODM environements
• Deployed snapshots and monitor models to the IBM BPM environment. Deployed snapshots on both online and offline process servers.
• Applied fixes/fix packs and patches to the IBM BPM environment which comprises of Process Server, Process Center, Portal and Business Space.
• Performed a wide range of technical activities in support of pre - production and production of BPM Servers and Rule Execution Server. Resource deployment and URI adding activities and troubleshooting RuleApp's, Process Apps and SCA modules .
• Worked on projects implementing ITIL and thorough knowledge on Incident Management, Change Management and Knowledge Management process.
• Deletion of old process instances using Process Designer console and SQL Developer tool
• Instance migration of deployed Process Apps and perform configuration synchronization.
• Update tracking definitions and enable UCA schedulers.
• Managing error records, data transfer and monitoring statistics from performance admin console.
• User and group management, task cleanup and monitoring processes and services using process admin console.
• Creation and deletion of blackout periods and synchronous queues using Event Manager.
• Actively involved in high priority issues and engaging different technologies for troubleshooting.
• Experienced on working with BMC Remedy and CA Service Desk on Incident and Change Request with SLA.
• Experienced with Tivoli, SPLUNK, AppDynamics, and Site Scope Monitoring tool.

PROFESSIONAL EXPERIENCE

IBM BPM Administrator

Confidential

Responsibilities:

• Participate in infrastructure build and capacity planning for new projects migrating to BPM/ODM to latest versions
• Upgrade product software fixes on quarterly basis.
• Deploy Rule apps from Decision Center
• Setting up custom permissions for user/developers in ODM
• Rule app deployment from archive and verify Ruleset statistics
• Worked with IBM PMRs and working sessions to implement industry best practices.
• Engage disaster recovery exercises and meet recovery time standards.
• Involved in BPM 8.6 upgrade and actively worked with IBM PMR and BP-3
• Training new employees in BPM and ITIL process and provide documentation
• Involved in Oracle 12c Migration and configuration of SPLUNK rules.
• Actively worked in setting up App Dynamics and Production Support.
• Performed Websphere patching and OS patching validation.
• Perform SSL Certificate renewal and configure Outbound SSL configuration
• Support Production and other BPM Environments running on 7.5 and 8.5.6
• Deployment of offline snapshots
• Engage with application team on Performance tuning and stress testing
• Upgrade websphere and BPM fixpacks
• Webserver build and configuration. Renewal of Certificates in Windows servers
• Renewal of SSL certificates in BPM and Websphere servers
• Apply security Ifixes and fixpack installations as per IBM recommendations,
• Involve in RCA and knowledge management documentation

IBM BPM Administrator

Confidential

Responsibilities:

• Work with architects, line of business, and other project members to create BPM environments
• Lead large, complex projects to achieve key business objectives
• Support, analyze, and make performance or capacity recommendations as necessary
• Provide technical guidance and leadership to team members
• Serve as the escalation point for all issues not resolved by the other support staff
• Analyze all aspects of the existing infrastructure and recommends modifications that will enhance system reliability, availability, serviceability and scalability
• Perform logical and physical design
• Research new and developing technology and their applicability to the environments
• Develop and document existing or new procedures as well as creating and maintaining project documentation
• Deliver project based work to agreed target dates. Work with appropriate teams to resolve roadblocks
• Work with vendors, business and app dev. teams, and other technical teams to meet the needs of the project
• Installation, configuration and monitoring of all BPMS environments
• Participate in rotating on-call support 24x7 and be available to work weekends and/or holidays, as necessary
• Collaborate with other engineers to develop and tune BPMS standards
• Monitor load tests, perform deploys, review logs, and various other tasks related to maintaining the Brokerage portfolio.

IBM BPM/ODM Consultant

Confidential

Responsibilities:

• Administered and supported of Websphere Application server 8.5/7.0/6, Websphere Service Registry and Repository, BPM 8.5, Apache and IBM Http Server8.0 on AIX, Solaris and Linux.
• Deployed snapshots and monitor models to the IBM BPM environment. Deployed snapshots on both online and offline process servers.
• Applied fixes/fix packs and patches to the IBM BPM environment which comprises of Process Server, Process Center, Portal and Business Space.
• Performed a wide range of technical activities in support of pre-production and production environment builds for E-Business, SOA/ BPM applications
• Performed deployment and rollback of Process Applications.
• Worked on projects implementing ITIL and thorough knowledge on Incident Management, Change Management and Knowledge Management process.
• Deletion of old process instances using Process Designer console and SQL Developer tool
• Instance migration of deployed Process Apps and perform configuration synchronization.
• Update tracking definitions and enable UCA schedulers.
• Managing error records, data transfer and monitoring statistics from performance admin console.
• Worked on defining and configuring Application Servers, Virtual Hosts, Work Manager, Web Applications, Bounce Framework Performed routine management of WebSphere Environment like monitoring Disk Space, CPU Utilization, Memory Utilization
• Troubleshooting on issues such as federation of nodes and synchronization of nodes with WebSphere Application Server NDM

Environment: IBM Web Sphere AS 8.5/7/6.1, BPM 8/8.5, Oracle, Apache, Linux, AIX, Solaris, Site Scope, IBM WSRR 7.5, Websphere ODM 8.0

Websphere Consultant

Confidential

Responsibilities:

• Assigning tasks and defining time lines, coordinating with team members and Release Management.
• Responsible for all Administrative tasks including WebSphere Application Server.
• Domain configuration which includes components like WebSphere Application server, IHS web server.
• Configured WebSphere Application Server in conjunction with DB2.
• Created a deployment environment, using a pattern and also custom deployment environment layout configuration.
• Defined business objects, interfaces, correlation sets and variables.
• Involved in migration of the applications from WebSphere 6.0/6.1 to 7.0 and worked closely with development team. Applied fix packs for WebSphere, IHS and plug-in.
• Deployed the applications on clusters, updating the installed applications and updating Webserver plug-in configuration on AIX and using administrative console.
• Configured SSL and Digital certificates for requesting, generating and implementation for the communication between Web Server and the Application server.
• Involved in the migration of SSL from 1024 bit to 2048 bit size from lower level environment till production.
• Worked on Incident management to solve various issue related to the environment.
• Performance Tuning of WAS using Blue Stripe.
• Involved weekly interaction with the Client Manager.
• Environment: IBM WAS 6.1, WPS, IHS 6.1, Apache, Linux, AIX, Blue Stripe, CA Service Desk Manager

Websphere Administrator

Confidential -

Responsibilities:

• Involved in updating existing applications on WebSphere Application Server 5.1/6.1 development and test environments through automated tools using python scripts in backend.
• Configured the Web Server interfaces, session management, virtual hosts and transports for WebSphere
• Application servers.
• IBM HTTP Server on local and remote systems and on multiple web servers on same host
• Upgraded Web Servers, like Apache, iPlanet, IBM HTTP Server.
• Provided VeriSign Digital SSL certificates for all Java Enterprise Level Applications.
• Provided Level 2 support for production issues.
• Facilitated performance monitoring of WAS V6.0 J2EE applications using Tivoli Performance Viewer
• Created Korn shell scripts to automate Cron jobs and system maintenance. Scheduled Cron jobs for job automation.
• Continuously upgraded, deployed web application in production environment.
• Involved in analyzing Heap & core dump for memory & performance related issues.
• Involved in troubleshooting & resolving memory & application performance issue using various tool like IBM ISA, PTT, Tivoli Performance Viewer and Log Analyzer.
• Involved in raising PMR and worked with PMR team & Dev team

TECHNICAL SKILLS

Operating Systems: Solaris9/10, AIX 6.1, Red Hat Linux, SUSE Linux

Middleware Technologies: IBM BPM 8.6/7.5, IBM Http Server 6.0, Apache Webserver 2.2, Tomcat 6.0, WSRR, WAS 8.5/7, Websphere ODM 8.0

Databases: Oracle 11g, IBM DB2 7.1.X, 8.1.x, 8.2.x, SQL Server Ticketing Tool BMC Remedy, CA Service Desk Manager

Monitoring Tools: HP Site Scope, Tivoli Performance Viewer, Blue Stripe, IBM Performance Tuning Tool Kit, AppDynamics, SPLUNK, Fog light

Analysis Tools: IBM Heap Analyzer, Thread Analyzer

Other Tools: WinSCP, Putty, PSCP, Open SSL, IKeyman, ISA Workbench