CORE SKILLS:

• IBM Websphere Administrator with 8 years experience in increasing levels of responsibility and expertise in a wide range of IT disciplines specializing in Application Server, Web Server in all aspects of administration, maintenance, integration including installation with 4 years of experience in Websphere Commerce Administration
• Strong technical knowledge includes WebSphere Application Server, implementation, support, workload management and performance tuning
• Setting up and maintaining Dev, QA, Stage and Production environment for Websphere Application Server and Websphere Commerce server
• Strong understanding of WAS family and architecture basis.
• Installing and Creating Profile using profile management tool and managing Network Deployment Manager and Websphere Application Servers Profiles in a Cell
• Deployment of Enterprise Application, Configuration of Enterprise Environment and supporting applications running on WebSphere Application Server and Websphere Commerce Server
• Monitored the performance of the deployed applications, WebSphere Application Server by enabling the Performance Monitoring Infrastructure PMI using Runtime Performance Advisor, Tivoli Performance Viewer
• Hand-on experience with Monitoring tools like IBM tealeaf, Sitescope and Gomez tactively debug application specific and performance related issue
• Configuring WebSphere resources, including JDBC providers, JDBC data sources and connection pooling
• Experience in troubleshooting Network Deployment on Solaris, Linux and Windows platforms
• Upgrading WebSphere Application Server with latest fix packs and applying feature packs for Websphere Commerce Server along with application specific APAR
• Worked on Jython/wsadmin scripts for administration of servers, deployment
• Troubleshooting heap issues using the heap dump analysis tool and monitoring/tracking it on a timely basis
• Monitoring Websphere queue Manager, queues and resolving messaging issues Websphere- MQ
• Strong analytical and problem solving skills, ability tquickly adapt tnew environments and learn new technologies Ability teffectively prioritize and handle multiple tasks.
• Production support ttroubleshoot live issues and 24/7 on call availability tkeep the site active
• Using Tealeaf tool tmonitor, troubleshoot, analyze the statics like order history, site traffic, potential 500 errors, greping live user sessions based on scenariand troubleshooting the issue twork with the development team on potential bug/error. Sending daily report tthe client on any 2 major issues found on tealeaf and 2 areas of improvement.
• Worked on monitoring tools like sitescope and Gomez for site performance and Production support
• Working on DB2 HADR environments for High availability and disaster recovery practices.
• Excellent Diagnostic skills, Quality assurance, Quality control and Analytical skills.
• Experienced in Environment Management, Creating new Environments through XML, Websphere Deployment, Hot Fixes, Management of Versioning system- SVN, Clear case, Application Support and Production Support through UNIX and Windows platform.
• Detect problems in early development stage and utilizing effective troubleshooting skills.
• Opening Problem Management Records PMR's and working closely with IBM support tresolve environmental issues
• Worked on ticket tracking tools like JIRA for incident tracking, Production Incidents, documentation repository for all wiki information and RCA documents

SKILL SET:

PROJECT EXPERIENCE:

Confidential

Role Senior Websphere Administrator/Lead Release Engineer

Key Responsibilities:

As Websphere Application Server Administrator WAS /Lead Release Engineer

• Design and develop processes, tools, scripts and documentation tensure that the exact same configuration/code set is propagated between Development, QA, UAT and Production environments for a particular release
• Provide website application administration in conjunction with our application development business partners, including the implementation of customized code, component upgrades
• Support website system administration tasks, including patch management, proper backup procedures and operational support
• Support Websphere Application Server WAS administration tasks, including patch management and operational support.
• Implement changes using established testing procedures and change control
• Support and interpret results from test scripts for all major application releases on the web platform
• Analyze problems reported by users and system owners for changes texisting systems or development of new modules.
• Validates and certifies work developed by the application for implementation of new applications, major releases, hot fixes or enhancements.
• Support existing Development/QA/UAT/Production environments and ensure smooth working order
• Ensure QA and development teams are not blocked environmentally from achieving release goals
• Worked on tools like Jenkins and BMC Blade logic for build and deployment tvarious environment keeping the SLA. Creating new jobs as per the requirements tcontinuous build and support the application
• Develop release documentation covering all aspects of the new release Primary goal will be tensure what was engineered, built and certified in QA will be scaled and replicated in production
• Worked on different flavors of webserver like Apache and IIS for troubleshooting the 500 erros and any specific front end issue
• Automate processes and reduce daily manual intervention needed in achieving team goals.

Confidential

Role Senior Websphere Commerce Administrator/Web Engineer

Key Responsibilities:

• As Websphere Application Server Administrator WAS and Websphere Commerce Adminstrator WCS /Production Support
• Design, develop, modify processes, document, and implement the systems functionality required tsupport new or revised application requirements
• Provide website application administration in conjunction with our application development business partners, including the implementation of customized code, component upgrades
• Support website system administration tasks, including patch management, proper backup procedures and operational support
• Support taxware system administration tasks, including patch management, proper backup procedures and operational support
• Support Websphere Application Server WAS administration tasks, including patch management and operational support.
• Support Tomcat system administration tasks, including patch management, proper backup procedures and operational support
• Implement changes using established testing procedures and change control
• Support and interpret results from test scripts for all major application releases on the web platform
• Ensure system solutions fit in with our standard web architecture, and conversely, that application solutions are designed within the systems architectural standards for the web infrastructure
• Prepare project documentation according tIT policy and standards tassure all web applications adhere trequired security compliance protocols
• Provide application administration and support for Disaster Recovery procedures for the web infrastructure
• Support and maintain infrastructure in the Production, Disaster Recovery, Performance, Staging and Development environments for the eCommerce applications.
• Conducts Performance Benchmarks Tune all web applications releases teffectively use the infrastructure based on observations.
• Analyze problems reported by users and system owners for changes texisting systems or development of new modules.
• Validates and certifies work developed by the application for implementation of new applications, major releases, hot fixes or enhancements.
• Coordinate all changes tthe web applications with the Manager, Infrastructure Projects, Manage, Infrastructure Operations and the Applications Development Business partner. This work will include proactive management through project and task planning as well as responsibility for all code migration tthe production environment.

Confidential

Role Senior Websphere Commerce Administrator/ Lead Release Engineer

Key Responsibilities:

As Certified Websphere Application Server Administrator WAS/WCS Administration and Production Support /Lead Release Engineer and Managed services Team lead

• Build and Deploy Websphere Application Servers in line with programme requirements.
• Monitoring different Application Servers and if there is a issue with a particular server try ttroubleshoot and resolve through analysis of the available logs using Unix platform.
• Provide application support for new and existing Websphere estate. This required me ttroubleshoot issues and either resolve directly or work with relevant teams IBM for raising and resolving Websphere issues through PMRs.
• Monitoring Websphere queue Manager, queues and resolving messaging issues Websphere- MQ
• Installation, configuration, deployment and management of enterprise applications in Cluster environment
• Environment Management making sure that the environment is up and made available tthe development and the testing teams tuse for development/testing
• Application Support and Production Support through Unix Solaris, Linux and Windows platform, executing Unix/ windows specific commands for day tday administration
• Assisting/Guiding other team members with daily activities/issues in Websphere domain
• Documenting Daily Tasks and issues faced so, if faced a similar issue next time we have a proper work around of the same and there is ndowntime of the application.
• Maintaining Server health by ensuring that there are nheap related or space issues, sthat the applications hosted are not affected by it.
• Actively using Monitoring tools like Tealeaf and Site scope tproactively monitor and debug issues
• Managing merging of Code, Build/Deploy and Hotfix of applications.
• Fixing Build-Deploy issues by debugging build/deploy configuration scripts configured on Quick build and managing the configuration of Sub versioning system.
• Working on ticket tracking tools like Jira for documentation, incident tracking and RCA documents

Leading the Managed Services Team

• I lead the offshore Managed Services team of 5 members which are based on India.
• I am a single point of contact for communication with Offshore/Client Team for any issues related tManaged Services
• Distributing work among the members in the team and taking timely status on Tasks allocated.
• Providing guidance and supervisory support tteam members whenever needed.
• Taking immediate decisions faced with any environment issues like making changes upgrading the servers.

Confidential

Role Websphere Administrator/Release Engineer

Key responsibilities:

As Websphere Application Server Administrator Administration and Application/Production Support

• Build and Deploy Websphere Application Servers in line with programme requirements.
• Create different Build and Test environments using xml as required.
• Monitoring different Application Servers and if there is a issue with a particular server try ttroubleshoot and resolve through analysis of the available logs using Unix platform.
• Provide application support for new and existing Websphere estate. This required me ttroubleshoot issues and either resolve directly or work with relevant teams tmanage resolution EDS for mainframe issues IBM for raising and resolving Websphere issues through PMRs
• Assembling the ear application through AST V6.1 and then deploying the application on Websphere.
• Monitoring Websphere queue Manager, queues and resolving messaging issues Websphere- MQ
• Raise the environment availability upt95 by monitoring all the services for the particular environment is running using a specialized tool called Nagios.
• Write shell and perl scripts tautomate the manual work.
• Support around 250 users by resolving issues based on a ticket system taking intconsideration how many users are affected by the issue.
• Providing early hours support and alsweekend support single handedly for monitoring the above issues as and when requested.

As Configuration Management Administrator

• Resolve user issues related tRational Clearcase and Clearquest like creating views, creating user accounts, resolving checkin/checkout issues.
• Involved in Branching Activities for Parallel Development using UNIX platform.
• Resolving issues related tMercury Quality Centre, basically supporting the Test Team.
• Performing code delivery tEDS our counterpart using UNIX platform through FTP.

Confidential

Role Websphere Administrator

Key Responsibilities:

As Websphere Application Server Administrator Administration and Production Support

• I am a part of Supply Chain Management team whose key responsibility is monitoring and providing Production Support mainly related ttools like Websphere Application Server, MQ with UNIX as the main platform.
• Deployment of enterprise applications is the basic requirement in this production support role, along with morning support hours, working on UK hours and providing weekend support.
• Direct interaction with the client and working on change request as per requirements by the Client. One tone interaction with Client on a daily basis discussing issues and resolutions with maximum proficiency.
• Monitoring different Application Servers and if there is a issue with a particular server try ttroubleshoot and resolve through analysis of the available logs using Unix platform
• Write shell and Perl scripts tautomate the manual work.
• Working on Ticket system remedy tool like BMC and handling issues based on their priority.
• Guiding other team members when faced with issues and providing the resolution for the same.
• Assembling the ear application through AST V6.1 and then deploying the application on Websphere
• Alsinvolves Environment Management which ensures that all Websphere based environment tbe up and running with minimum downtime.