SUMMARY

• Around 11 years of strong experience in IBM TWS Administration/BMC Control - M and Project Management.
• Worked on IT domain as TWS Application Developer and System Operations Specialist.
• Experience as an Architect of new TWS Environment and give Clients the Requirements in setting up a new TWS Environment right from scratch in Distributed Environments.
• Monitoring all Mainframe batch jobs and fixing abends, check for long running jobs and investigate for any loop back issues with batch jobs.
• Utilize TSO, ISPF, JCL to monitor Z/OSMainframesystems, run batch jobs.
• Responsible for JCL modifications, Job restarts, overrides, Adhoc submissions. Correct batch job abends on Production and Development Systems.
• Installing & Configuring Control-M/EM, Control-M Server, Agents. Upgrading to new versions and installing latest patches.
• Migrating the whole control-M data to another control-m server using Migration Tool kit.
• Build a new DR Environment to make sure the business runs with minimal impact in case of a DR Scenario.
• Install New Master Domain Manager’s, Fault Tolerant Agent’s, and Extended Agent’s on TWS applications.
• Experience in Migrating TWS environments from lower environments to new environments (9.1, 9.2).
• Applying APARS released by IBM for the existing environment.
• Experience in Migrating new projects from a different scheduling tool(Autosys & Control-M) to TWS 8.6, 9.1
• Experience in Applying newly released Fix Packs.
• Experience in Configuring LDAP Authentication and Single Sign on for TWS.
• Experience in Configuring TWS Database and perform up gradation on IBM DB2 Database (10.5).
• Create Automation Scripts to clean up the systems and also Run Health Check scripts over the weekends
• Create Event Rules in simplifying complex schedules and to reduce manual intervention.
• Customizing and configuring Tivoli Workload Scheduler and Tivoli Dynamic Workload Console.
• Configuring and managing user authorization Security file and security Permissions for TWS users/groups
• Tuning a UNIX domain manager to handle large numbers of fault-tolerant agents.
• End-to-End Job scheduling support for clients.
• Running and managing objects in the database composer and event-driven workload automation.
• Defining and managing cross dependencies and Generating reports and statistics.
• Setup Bidirectional Firewall rules for communication between TWS and the application servers.
• Handling Weekly Client calls, Daily DSR calls, CAB call, Negotiate with client on new business and FTE’s
• Trained my team and new joiners on TWS Operations and Administration.
• Maintain agent-based and agent lessmonitoring installation, deployment and troubleshooting.
• Experience in handling the migrations and cutovers from DEV, QUALITY and PROD.
• Monitoring jobs and job streams in z/OS Environments.
• Handling escalations, client negotiations for SLA’s, report and process flow analysis on daily, weekly and monthly.
• Preparing Shift roasters for team and make sure we has an impact free delivery throughout the month.
• Implemented a new Pooling structure with the concept of LEAN / Six Sigma and GDF and got recognized for it
• Has good exposure on technical and management skills for multiple clients with different delivery expectations.
• Managing Security permissions for tws users/groups and Firewall rules for TWS Master and its FTA’s.
• Configure URL monitoring, system infrastructure monitoring for CPU, Memory and Disk, Log file monitoring, Process monitoring and Service monitoring
• Troubleshooting Performance and Network issues.
• Production Support to TIVOLI Monitoring Platform installations.

TECHNICAL SKILLS

Scheduling Tools & TWS for Apps: IBM Tivoli Workload Scheduler8.5.1,8.6,9.1&9.2,9.3 AUTOSYS,CONTROL M 6.4, 7.0 . 9.0

Programming Skills: IBM-TWS-8.5.1,Tivoli Monitoring 6.2.3,Netcool/Omnibus7.3, SQL Server -2005& 2008, UNIX,LINUX,AUTOSYS-JIL (Job Scheduling tool),Unix Shell script, Remedy,DB2, Lotus Notes, Control-M, Crontab, Mainframe, Clear Case.

Languages: C

Application Packages: MS Office

Data Modeling: QMASTER, FTP, Telnet.

Operating Systems: Win 95/98/2000, Server2003, HP-Unix 11/10/9, AIX, Unix Sun Solaris 8.0,DOS, Windows NT, and Windows Professional.

PROFESSIONAL EXPERIENCE

Confidential, OH

Tivoli Admin/Consultant

Responsibilities:

• Architect of new TWS Environment and give clients the requirements in setting up new TWS Environment right from scratch on both Windows and UNIX Environments.
• Redesign Existing TWS architecture to a new design based on business requirement.
• Installing new TWS Master Domain Manager/Backup MDM/DM/FTA.
• Upgrade TWS Environments from 8.5/8.6 to 9.2/9.3
• Installation of DWC, WAS and Jazz for Service Management.
• Create event rules for most of the complex scheduling streams.
• Installing New TWS for Applications.
• Add/Remove access to users based on application requirements.
• Handle weekly scheduled maintenance and make sure the environment is again back to production after the maintenance.
• Monitor TDWC Console 24*7 and make sure the Console is UP and Running fine for Job monitoring.
• Troubleshoot eWAS services when the TDWC Console goes down or while communication breaks between console and TWS.
• Monitor and make sure all the FTA's and Extended agents are LINKED all time.
• Troubleshoot all UNLINKED, Jobman down, Write down, Job run issues in the stipulated SLA.

Confidential, PA

Sr. Consultant

Responsibilities:

• Installing & Configuring Control-M/EM, Control-M Server, Agents
• Upgrading to new versions and installing latest patches.
• Installing Control-M in cluster mode.
• Exporting and Importing control-M tables from one server to another server.
• Exporting and importing control-M Calendars from one server to another server.
• Migrating the whole control-M data to another control-m server using Migration Tool kit.
• Maintaining and monitoring Control-M Configuration Manager, creating new control-m user access and privileges, monitoring the status of all the control-m components.
• Manage Control-M EM and Control-M Server Gateways.
• Managing Control-M server by taking regular backups.
• Responsible in Control-M Server health check Maintenance.
• Responsible for maintaining and upgrading various Control-M Agents on Unix and Windows Servers providing support to the applications.
• Setting up the environment for Advance File Transfer FTP/SFTP.
• Shutting down and bringing up Control-M EM in case of issues & reboot.
• Performing all kind of Control-M Scheduling Task like Creating New jobs, calendars, maintaining, updating existing jobs and calendars using Control-M Desktop.
• Resolving and providing solutions for very complex scheduling task and issues.
• Responsible for NewDay Process and maintaining Shout Destination Table.
• Defining and assigning Quantitative Resource to Job Definition.
• Handling Active job environment issues, taking care of Quantitative Resource, Prerequisite Conditions, Global Conditions, Ordering and Forcing jobs, waiting jobs, abend jobs etc.
• Review logs or documents to resolve abend error codes.
• Install Blade logic agents and add the Blade logic agents to the Inventory.
• Perform upgrade to new versions of Blade logic.
• Allocate storage on the Blade logic server.
• Create Incident and change tickets while performing change in the Production and Non- Production environment.

Environment: Control-M 6.2,7.2,9.1, Bladelogic 8.2, Axway, Password Self Service, UNIX, LINUX, FTP, Putty 0.6.1, Lotus Notes 8.5, Windows 2003/2008/2012 , Flat Files, BMC Remedy 7.5., Service Now, Power Shell Scripting, Data Transmission Services.

Confidential, NY

Lead Tivoli Admin/Consultant

Responsibilities:

• Experience as an Architect of new TWS Environment and give Clients the Requirements in setting up a new TWS Environment right from scratch on both Windows and UNIX Environments.
• Redesigning existing TWS architecture to a new design based on business requirement.
• Installing New TWS Master Domain Manager/Backup MDM/DM/FTA.(Windows and Unix)
• Installing New TWS for Applications.
• Create event rules for most of the complex scheduling streams.
• Create automation scripts for simplifying manual intervention and has a monitoring on the scripts.
• Expertise in TWS for Distributed & TWS for Apps - V 8.3, 8.4, 8.5.1,8.6,9.1
• Add / Remove access to users based on the application requirements.
• Attitude to take up entrusted job with sincerity and complete it within the stipulated time.
• Schedule daily calls with Client and Team Lead to make sure we meet client’s business expectations.
• Work on Tickets proactively and assign to team members based on priority level and make sure we don’t miss the SLA’s and follow the process as defined.
• Chair weekly review call with Client Delivery Head and review/discuss the feedback and areas of improvement with the Team.
• Handle weekly scheduled maintenance and make sure the environment is again back to production after the maintenance.
• Monitor TDWC Console 24*7 and make sure the Console is UP and running all time so dat team doesn’t miss any abends while monitoring.
• Troubleshoot eWAS services when the TDW Console goes down or while communication breaks between console and TWS.
• Monitor close to 40,000 job runs in a Daily Plan.
• Make sure all the FTA’s and Extended Agents are LINKED all time.
• Troubleshoot all UNLINKED, Jobman down, Writer Down, Job run issues in the stipulated SLA.

Environment: TWS 8.6, 8.5.1, 8.4, 8.3, UNIX, LINUX, TWS-8.5.1, SQL Server-2005&2008, Remedy, Control Desk, BizTalk, Chrystal Report, FTP, Putty 0.6.1, Lotus Notes 8.5, Microsoft Outlook 2010, Windows 2008, Flat Files, SAP 7.2.0, BMC Remedy 7.5.

Confidential, NC

Sr. TWS Admin/Consultant

Responsibilities:

• Design and make changes in the existing TWS environment as requested by Business/Application teams.
• Assisting users in Understanding TWS Architecture and helping them in meeting their requirements.
• Creating Domain Manager for better network management and Regular health check on FTAs and running maintenance jobs.
• Creating Domain Manager for better network management.
• Make sure we do a daily health check on the system.
• Monitoring the Jnext Plan very closely and work on it if we find any disturbance.
• Make sure the TWS Database is always in sync with the MDM.
• Strong Administration and Troubleshooting skills.
• Implemented Automation for various TWS maintenance activities.
• Working experience on CLI, JSC, and TDWC and upgrading TWS from older versions to new versions.
• Applying Fix Packs for all TWS and related products.
• Monitor around 60,000 job runs in a Daily Plan.
• Migration of TWS Versions when new package available.
• Apply Patches for Fault Tolerant Agents and Master Domain Manager when available.
• Automation on file system cleanup/Monitoring Message files/unlinked servers.
• Assisting IBM PMR with Logs, Traces and Data Extraction and follow instructions given by IBM and make sure the issue is solved else follow up with IBM until we get a solution or a patch to avoid dat issue in Future.
• Managing security permissions for tws users/groups and Firewall rules for TWS Master and it’s FTA’s.

Environment: TWS 8.5.1, 8.4, 8.3, UNIX Shell Scripting, Remedy, AIX, DB2, FTP, Putty 0.6.1, Lotus Notes 8.5, Microsoft Outlook 2010, Windows 2008 and Flat Files, HP System Integration Monitor, SQL Batch Monitoring -2005, BMC Remedy 7.5.

Confidential, IL

Sr. TWS Admin/Consultant

Responsibilities:

• Responsible for Shutting/Stopping down the scheduling services on client servers during planned/unplanned outages.
• Played a vital role in regards with knowledge of Service Center (Problem/Change Management Tool) to get the job related problem resolved & changes performed on servers.
• A keen Communicator and Team player with strong leadership, analytical, logical & quick learning skills.
• Handling requests from users for scheduling of jobs/job streams in Prod, QA and Test environments.
• End-to-End Job scheduling support for clients.
• Maintaining of 20,000 production jobs.
• Creating/Updating the jobs/job streams and calendars.
• Creating resources as and when required for meeting Scheduling requirements or on request.
• Maintaining adhoc/Carry Forward schedules and Performing RCA for Carry Forward schedules. Investigating root cause for job abends and updating the user with regard to the modifications to be made.
• Creation of TWS users in TWS database and FTA’s to run the Batches, Creating Calendars, Prompts, resources and Creating self-healing and self-cancelling schedules.
• Assigning new job names to Application teams Updating Job Documents Database for new/de-commissioned jobs.
• Defining, modifying & De-commissioning Jobs/Job streams/resources with RFCs and Handling ITSM Incident tickets.
• Monitor around 52,000 Jobs on daily basis.

Environment: TWS 8.5.1, 8.4, 8.3,UNIX Shell Scripting, IBM AIX, Lotus Notes, FTP, Telnet, Putty 0.6.1, Lotus Notes 8.5, Microsoft Outlook 2010, Windows 2008, Flat Files, SQL Batch Monitoring -2005, BMC Remedy 7.5, Maximo.

Confidential, TX

TWS Admin/Consultant

Responsibilities:

• Monitor around 20,000 Jobs on daily basis.
• Good knowledge of JSC, TDWC, Web admin in Windows and UNIX interface.
• Played a vital role during TWS version Up gradation across all TWS environments Development, QA, Production and DR and for TWS client installation on Windows and UNIX servers.
• Responsible to check the data in synch between MDM, Backup MDM, DRMDM in Production environments.
• Responsible for successful of completion of Jnext Plan and successful completion of TWS Backup in PROD, QA and DR environments.
• Monitor successful completion on OS level Backup across all TWS environments Development, QA, Production and DR.
• Upload reports and create documents as per changes performed across all TWS environments Development, QA, Production and DR as per Clients need.
• Perform Refresh activities regularly before any new Project implementation in TWS.
• Set up and maintenance of User accounts and groups as per Client’s request.
• Resolve the technical problem of the TWS Application across all TWS environments Development, QA, Production and DR.

Environment: TWS 8.5.1, 8.4, 8.3, UNIX, Windows XP, SQL Server 2005, XML, Lotus Notes, XML, PERL, Sun-Solaris, Shell Scripting, MS Excel and Flat Files, TLP sessions, INFOMAN.

Confidential, MI

TWS Admin/Consultant

Responsibilities:

• Schedule and monitor jobs and schedules in PROD, QA and DEV environment.
• Make changes in the jobs and schedules as requested by the users from application teams.
• Responsible for the successful completion of QA and PROD Cutover of 8 new Project release.
• Responsible for Change Management and Problem Management procedures, including complying with the Service Level Agreements as documented in the Problem Severity matrix.
• Responsible to prepare and post Documentations relevant to the SAP Basis Competency in our team room database which helped improving the knowledge base & meeting requirements of the day to day activities for the competency.
• Action to problem queues in a timely manner, handling escalations & call-outs for performing RCA (root cause analysis) of problems for remote customers. Also reporting & resolving LAN/WAN issues.
• Back up Active Directory and associated components on all domain controller. Ability to communicate technical contents clearly and good on vendor co-ordination.
• Analyzing technical problems & creating solutions involving the use of existing techniques and/or tools.
• Abiding by Change Management and Problem Management procedures, including complying with the Service Level Agreements as documented in the Problem Severity matrix.
• To raise and to manage Change Request and Problem tickets on TWS requirements, implemented several Release Activities on various project requirements.
• Make sure the Master Domain Manager and all the Fault Tolerant Agents are LINKED after the Jnext Plan.

Environment: TWS 8.4,8.3, JSC, UNIX, DB-Artisan, Windows XP, Sun-Solaris, SQL Server 2005, XML, Lotus Notes, XML, PERL, Shell Scripting, MS Excel and Flat Files, WUG, Solarwinds, HP System Integration Monitor.

Confidential, MN

TWS Admin

Responsibilities:

• Monitor TWS jobs and schedules in Job Scheduling Console and monitor Backup Jobs.
• Create Tickets to the Scheduling team for Abended Jobs and notify the scheduling teams in case of a critical job call them if the ticket is not responded under agreed SLA.
• Interact with the Scheduling team in case of any changes made by the scheduling team for the abended job and update the same in monitoring document.
• Make sure all the data is updated with proper approvals from the scheduling team and the application teams.
• Monitor Jnext Plan and make sure the Final job Stream has run to success without any glitches.
• In case of any issues while Jnext Plan immediately raise a high priority ticket to the TWS Admin team and escalate it to Team Lead and Managers.
• Take calls/Requests from application team in making changes in Jobs/schedules and assign the request to the scheduling team.
• Monitor the system every couple of hours and make sure the whole environment is Up and Running fine to avoid SLA’s misses over UNLINKED and Job man Down issues.

Environment: TWS 8.4,8.3, UNIX, Windows XP, Sun-Solaris, SQL Server 2005, XML, Lotus Notes, XML, PERL, Shell Scripting, MS Excel and Flat Files, TEC - Tivoli Enterprise Console 3.9, 4.0, IBM Tivoli Netcool, TCM-Tivoli Configuration Manager 4.2.2.

Confidential

Server Operations Specialist

Responsibilities:

• Document Quality procedures for new environment/new application/new hardware, for any work expected to be picked up by GDC Ops.
• Act as focal point for Audits. Requests for Data will need to be worked by Quality Analysts with assistance from Quality.
• Create and maintain account specific processes and procedures, Define and maintain Business Process documents. dis will be maintained with input and review from the account team.
• Participate in change management calls, ensuring communication to the team on any upcoming changes. Team lead or Quality Analyst should participate in all change calls.
• Evaluate planned changes to the environment and advice the team of any requirements to support such changes and working with internal support groups to resolve issues on behalf of team.
• Receive and handle notification of related change activity for Ops.
• Provide information for changes affecting the environment in advance.
• Support and keep updated all the required tools for the operation, assuring dat the team has required tools and is aware of requirements.
• Coordinate any tool specific training, Provide trend analysis and Audit problem records for process compliance, providing feedback to management team.
• Own or participate on Root Cause Analysis (RCA) process and meetings on Quality Owned RCA. The QA will work with the team on any issues identified as operational defects. The Quality teams will create/implement action plans to prevent reoccurrence.
• Create and administer as required user access.
• Participate in DR planning sessions and timeline creation for Ops functions, Participate in DR planning sessions and timeline creation for Ops functions, working closely with the Contingency Group and the team to make sure they understand their role.
• QA will be the focal point for all customers, Account and support team’s operational communications into the team. Theses communications can be for operational issues, changes to the scope of work for Quality or changes to the environment. The QA will also be the focal point for the Quality/management team for communications, suggestions for improvements and any concerns dat impact Quality.

Environment: UNIX, Windows XP, Sun-Solaris, SQL Server 2005, XML, Lotus Notes, XML, PERL, Shell Scripting, MS Excel and Flat Files, TEC - Tivoli Enterprise Console 3.9, 4.0, IBM Tivoli Netcool.