WebSphere Application Server Level 2 Support Resume Profile Triangle Park, NC - Hire IT People

OBJECTIVE To obtain a full-time or contracting position in software development, middleware infrastructure administration, or software technical support.

Summary

Skilled software engineer with over 15 years of experience in the IT industry. Experienced in working in a fast paced, high pressure environment providing worldwide software support.

TECHNOLOGIES

Languages: Java, J2EE/JavaEE, JACL, Jython, C ,SAS
Specifications: EJB, JDBC, JMS, JTS, Web Services JAX-WS/WSDL/SOAP , XML, Servlet
Middleware: WebSphere Application Server v8.x/7.0/6.x/5.x, WebSphere Process Server,
WebSphere MQ, WebSpherePortal Server ,EBS, WSSR, SOA
IDEs:Rational Application Developer v7/8, Eclipse
Operating Systems: Unix AIX/Linux/Solaris , Windows
Databases: DB2, MS SQL Server, Oracle

PROFESSIONAL EXPERIENCE

Confidential

WebSphere Application Server Level 2 Support

Technical:

Perform extensive problem determination / problem source identification of complex distributed software problems using available logs and tooling
Analyze and debug IBM source code and client applications
Publish external technical documents
Assist clients with various WebSphere-related tasks:

Installation,JVM Crash, Hang, OutofMemory, Performance, JVM tuning, configuration, security, clustering, profile management, tuning, connection pool setup, debugging, migration

Leadership:

Work on critical situations ensuring that client expectations are met and that problems continually move towards resolution
Handle client escalations by serving as duty programmer
Mentor team members on both technical and soft skills
Expert in providing efficient support solutions to Customers by understanding their issues.
Collaborate with management team regarding workload distribution and staffing allocations
Engage multiple Level 2, Level 3, development, pre-sales, and customer satisfaction teams to collaboratively investigate and resolve client problems
Assist team members with analysis of their own client problem reports
Thrive in an interrupt-driven environment
As needed, collaborate with non-IBM vendors to debug client problems

Confidential

Software Engineer/QA Test,WebSphere Application Server

Performed functional testing of IBM WebSphere Application Server by analyzing and disassembling software requirements, drawing up trace ability matrices, writing test plans, creating manual and automated test scripts.
Independently created, executed and maintained Rational Functional Tester scripts, Silk Test 6.0, JavaScript and Bean Scripting Framework based on Jackal or WSadmin language scripts for IBM WebSphere Application Server components like Session Manager, Dynamic Cache Replication Services, Servlets JSPs. Hands on experience with Junit automated test suites.
Worked closely with developers throughout the development life cycle of the WebSphere product, including determining the scope of a particular release, reviewing external design documents, and verifying it. Followed detail test plans to uncover defects, documented defects, and verified that fixed defects did not reappear through regression testing.
Demonstrated the understanding of XML programming technologies and developed XML based solution to provide configuration support service for the IBM WebSphere FVT Function Verification Test regression automation infrastructure called WASP which facilitated execution of test plan, test scripts and other automation services. Exposed to STAF automation scripting which was mostly used for System Verification Testing.
Involved in System Verification test long run of Garage Sale Application consisting of 3 members.

Confidential

WebSphere Level3 Support Engineer

The Level 3 support team consists of software engineers that handle customer issues that have not been solved by two other initial levels of support
Diagnose technical issues with the WebSphere products across a broad range of operating systems, databases, and webserver environments
Communicate with developers and level 2 support to gain insight into the issue
Fix defect opened on WebSphere and test the fix and provide customer iFix
Assist Level2 on the conference call with various customers on System Down tickets
Program and document fixes for the issues for past, current and future releases
Work on the ongoing new release of WebSphere defects opened by the test team
Diagnose all the issues related to Linux, installing from O.S, database and all other issues.

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Websphere Application Server Level 2 Support Resume Profile

Triangle Park, NC

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