Technical Summary

Senior Infrastructure Analyst with over Eight years of experience in WebSphere Administration, Security Administration, and J2EE Application Development in areas of Healthcare, Financial, Banking, Insurance, Supply Chain, Client-Server, Internet Technologies, SOA application Integration.

As a Senior Infrastructure Analyst, I have been extensively involved in following roles:

WebSphere Administrator Role (5,6,6.1,7)

• Very strong experience in complete life cycle of WebSphere Application Server Administration like Architecture, Design, installation, Configuration, Deployment, Scripting, Migration, and Trouble shooting on Solaris 10/9/8, Aix5.3/5.2/4.3, Suse Linux, Windows 2000 Advanced Server, Windows 2003 Server Environments.
• Extensively involved in advanced configuration concepts like Service integration Bus, Web Services, Destinations, Message Activations, Listener ports, Queue Connection Factories, Queues, Application Servers, Clusters, Shared Libraries, Profiles, JDBC providers, Data Sources, URL Providers, urls, JVM Custom Services, Environment Variables, etc.
• Very strong experience in complete life cycle of Web servers like I H S6.0/2.0.47, IIS 6.0/5.0, Sun One Web Server, and Apache Web Server on all Operation System environments.
• Very strong experience in writing Jython, Jacl, ant and shell scripts to automate the Administrative Tasks and maintenance process of the Web Sphere Application Server.
• Extensively supported for Backend Systems, which includes Databases like Oracle, DB2, Sybase, and EIS like SAP, CRM, Mainframes and AS400.
• Excellent experience in handling multiple project teams as well as being responsible for Web Sphere configuration, load balancing, performance tuning, disaster recovery, high availability, problem determination and providing technical support.
• Experience in installation ,configuration and administration of IBM MQ series on various platforms like AIX,Solaris ,UNIX,Window NT/2000.
• Good experience with SSL in MQ.
• Good understanding of middleware queuing with Websphere MQ series 5.x/6.x
• Excellent track record in integrating solutions using Websphere MQ family
• Extensive experience in trouble shooting for the Websphere Application server and Websphere Mq series in the clustered environment.

WebSphere Portal Server v 5.x,6,6.1,7

• Installed WebSphere Portal server components on AIX based on 3-tier hierarchy with Clustering.
• Installed WebSphere Portal software and Web Servers for various environments(DEV, QA and PROD)
• Installation of the Portal servers and configuring them with the Application servers.
• Creation of individual portlet applications for each user group, Provided access control to users and User groups.
• Implemented Inter-portlet communicaiton
• Created themes for the portal.
• Implemented Single-sign on process for the portal and created User groups for individual application.
• Consumed SOAP/JMS based Websservice published in the Enterprise Bus.
• Tuned the performance of the Portal Application by working with WS Admins to tune the LDAP Settings.
• Configured and deployed the portlets and wrote XMLAccessscipts for deployement.
• Style sheet creation for implementing Business rules as XSLT using Stylus Studio.
• Worked extensively on the XML to be imported into the ERP system like PeopleSoft.
• Evaluated the architecture for the integration of Third party client with the Websphere Portal Infrastructure.
• designed and moved the OpenPDM client to the Production server on VMWare server, whose capacity and performance was designed to meet the User s expectation.
• Setting a whole New Environment for the IBM Portal Server on the Staging and and on the Production grid and maintaining them.
• High probability of resolving the issue with the SLA with proper Root Cause Analysis done and documented for the future references.
• Setting up a clustered Environment of the Application and Portal Servers and managing all the Application Servers, Portal Servers and the WebServers from the Administrator Console
• Opening PMR s and coordinating with IBM people and solving the Problems both on the staging and the Production.
• Tunings the Servers and setting the JVM according to the Performance of the servers checking the WLM and session.
• Used the response file for the silent Installation.
• Installed IBM Directory Server which will be used for the user authentication and repository.
• Designed secured connectivity with TAM, LDAP servers and WebSphere Portal using java code, java script, JNDI, IDI connectors

Security Administrator

• Involved in installing, configuring, administering and supporting of Tivoli Access Manager 5.1/6.1, WebAgents3.6/5.5, LDAP Iplanet5.1, and DDA on Windows 2000 Advanced Server and Sun Solaris Environments.
• Responsible for Tivoli Access manager Application Support, which includes Web Agent Support such as how the policy server will talk to LDAP user store schemas that the policy server uses for authentication, authorization etc, LDAP user store like configuring the user store, modifying the user profiles etc.
• Responsible for setting up and monitoring the Tivoli Access manager in Dev, QA, and Production.
• Responsible for managing patch levels, building out environments, configurations, assisting developers with SiteMinder integration and other services such as DDA configuration, change management, etc.
• Responsible for providing security for new enterprise applications like creating policy, rules, realms, user provisioning, single sign-on, web access control etc., and security requirements for coordinating/keeping technical environments in sync.
• Installed and Configured IBM Tivoli Monitoring V6.2.
• Installed and Configured IBM Tivoli Composite Application Manager for Application Diagnostics.

Technical Skills

Operating Systems: Solaris 10/9/2.8/2.7, AIX 5.3/5.2/5.1/4.3.3,Linux 7.2/7.1/6.2, Suse Lunix9, Win NT/2003/2000 Advanced Server.
Application Servers: IBM Web Sphere 7,6.1.0.5/6.0.2/5.1.1.13/5.0.2/4.0.7 and Web Logic 8.1,9.0,9.2,10,10.3, WebSphere MQ 5.3,6,6.1,7, WebSphere Portal Server 6/5.1/4.1, WQSI, WBI5.0.
Web Servers: Sun One Web Server 6.1/6.0, Netscape iPlanet 6.0/4.1,
I H S6.0/2.0.47/1.3.28/1.3.26/1.3.19, IIS 6.0/5.0/4.0, Apache 2.0.47/1.3.28, JavaWebServer and JRun.
Programming & GUI: C, C++, Java 2.0/1.2, VB 6.0/5.0, VC++, COBOL and Pascal.
J2EE Technologies: J2EE 1.3/1.2, Java 2.0, Servlet 2.3/2.2, Java Beans, EJB 2.0/1.1/1.0, JSP 1.2/1.1/1.0, JDBC 2.0/1.0, JNDI, RMI, CORBA, Java, Swing, AWT, XML, HTML, DHTML and JavaScript.
RDBMS/ DBMS: DB2UDB 8.1/7.2/7.1,Oracle 9.x/8.x/7.x, Sybase, SqlServer 2000/7.0/6.5/6.0 and MS Access 2000.
Tools/IDE: RAD7/6, WSAD5.0/4.0, Visual Age for Java 3.5/4.0, Sites cope, Wily7.0, Nastel AutoPilot, Openview, Exceed, BMC RemedyUser , Citrix, Visual Interdev, FrontPage, MS Visual Source Safe 6.0, Win CVS, Rational ClearCase and Clear Quest.
Monitoring Tools: ITM v6.2, ITCAM for AD V 7.1.0.2.

Prolifics Jan 2011 to till date.

Confidential

WebSphere Remote server Installation and Configuration.

• Installed Websphere Remote server for the production environment.
• Created a Cell with Deployment Manger and federated five nodes.
• Worked with the vendors Jython and Phython Scripts to do the profile creation and installing the applications.
• Created JDBC and JMS resources using the Scripts.
• Enabled security using the standalone Active directory.
• Installed the applications following the vendor guidelines.
• Trained the Camping world admin.

Confidential

Senior consultant for Websphere Application server and Portal Server

• Installed websphere Application server 7 and IBM Http server.
• Created the new nodes for the websphere application server and added them to the existing cell.
• Created key stores and Trust stores and set up ssl.
• Installed Portal server 6.1 and 7.
• Created a portal cluster and configured the ssl.
• Installed portal server 7 and did the cloning for the same.
• Deployed applications to the portal server.
• Installing and configuring Websphere Virtual enterprise and eXtreme Scale.
• Installed Autonomy products.
• Day to day trouble shooting of the issues and worked on the problem tickets.

Confidential

Websphere Application server Health check V7,6,5.

• Analyzed the Architecture at Tween Brands.
• Performed an Overall health check for various applications and server which they were facing problems with.
• Analyzed the core dumps which one of the applications was causing.
• Found some code issues with one of their applications.
• Installed SSL certs, created the key stores and Trust stores.

Confidential

• Analyzed the TracFone architecture.
• Installed WAS7 on a test server for the application which was developed by Prolifics.
• Involved in the requirements gathering and development of the application.

Confidential

ITM and ITCAM installation.

• Installed WAS7 and upgrade to the latest fix pack level.
• Installed DB2.
• Installed IBM Tivoli Monitoring V6.2.
• Installed the IBM Tivoli Composite Application Manger for Application Diagnostics.
• Upgraded ITCAM to the latest Fix level.
• Installed the ITCAM agents on the different operating systems and different application servers.
• Installed Managing server.
• Configured Tivoli Enterprise Portal server.
• Configured Ware house and summarization and pruning agent.
• Tuned the ITCAM System for optimal performance.

Confidential, Albany NY July 09 – Dec 10

System Analyst Websphere, Weblogic

• Created multiple configuration instances of WAS base and federated them to multiple configuration instances of WAS-ND, Base and ND on different platforms with security enabled and verified installation, Application Server instance creation, node federation, enterprise application installation and execution work correctly.
• Installing, configuring and trouble-shooting application servers like Websphere and Weblogic and web servers like iPlanet and IBM Http server on Sun Solaris IBM AIX platforms.
• Configured the IBM Http server with the Websphere application server.
• Involved in migration of the applications from WebSphere 5.x to 6.0 and worked closely with development team. Applied Refresh packs, fix packs and cumulative fixes for WebSphere, IHS andplug-in.
• Provided solutions for clustering at Web Server and WebSphere areas. Worked on Horizontal and Vertical clustering methods providing fail over, effective load balance scenarios and efficient utilization of system resources. Worked closely with other teams providing WebServer load balancing mechanisms.
• Involved in enabling WebSphere global Security using Local OS and LDAP/LTPA mechanism, SSL configuration and Ordering digital certs for Pre-prod and Prod environments.
• Worked on configuring the security for the Webserver using SSl. Created Key Database and key stores and Trust stores and imported the certs into them.
• Developed JACL and WSAdmin scripts in order to facilitate delegated WebSphere administrative task such as deployment of Enterprise applications and configuration of JVM and other resources.
• Deploying the applications on clusters, updating the installed applications and updating Web Server plug-in configuration using administrative console as well as Jacl scripts.
• Automated the deployment’s and server stops and starts using JACL Scripts, Loaded the application specific modules and managed the modules using JACL scripting.
• Created various requests for all Administrative tasks like WebSphere MQ Queue Connection Factories, Queue Destinations, Listener ports, Resource Adaptors, URL Providers for was group and other groups.
• Installed the Introscope tool and analyzed the Application performance and latency issue in the application.
• Installing and configuring Websphere Virtual enterprise and eXtreme Scale.
• Used Wily Introscope 7.2.1.0 to monitor the health of various applications.
• Configured Wily Introscope to all lower environments and also to the production environment.
  Managing and Monitoring the JVM performance by WebSphere Heap Size, garbage collection,JDBC Pools.
• Involved in performance tuning and monitoring of applications using the Introscope tool and found the reason for the Latency in the response time for the application.
• Worked closely with developers to define and configured application Servers, Virtual Hosts, Web Applications, Web resources, Servlets, JDBC drivers and Servlet Engines-as well as deployment of EJBs across multiple instances of WebSphere.
• Coordinated the Disaster Recovery test and worked with the application teams and the vendor in trouble shooting.
• Worked with the application developers in configuring the environment appropriate for the application and worked on customizing the properties files according to the websphere environment.
• Coordinated the server Moves fork lifting of the servers from one place to the other.
• 24x7 support in off shift and including on-call pager.
• Troubleshooting various problems in different stages of development using logs files and with coordination from QA and Development teams.
• Responsible for administration tasks including building, installing, configuring, deploying, and maintaining middleware and applications on WebSphere platforms.
• Installing fix packs and fixes, federating Node to the Deployment Manager
• Experienced in maintaining middleware applications in Development, Staging, and Production.
• Working on full life cycle of hosting service including project initiation, transition and, steady state support on tailor made customer requirements.
• Work with an understanding of interaction between teams involved and the support offerings. Work with customer application developers and other support teams during troubleshooting or change window.
• Responsible for setup, installation and ongoing development of WebSphere Application Server 6.0/5.1 Worked closely with developers to define and configure Application Servers, Virtual Hosts, Web Applications, Web Resources, JDBC drivers and deployment of EJBs across multiple instances of WebSphere
• Implementing changes as per change control board. Attending serv 1, serv 2 problems.
• Experience in High availability solutions and process monitoring techniques.
• Managed Documentation of application configurations, business impact, deployment standards and procedures and installation standards. Wrote Run Books for the applications.
• Building Installing and configuring Jboss servers, and Deployed applications to the Jboss server.
• Defined Jbdc and Jms connections for the Jboss server.
• Experience in Installing, Configuring and Administering the JBoss Application Server.
• Starting and Stopping JBoss from command line, Starting JBoss from Background, Stopping JBoss on a Remote Machine, Stopping JBoss when running multiple JBoss instances using the Service Binding Manager, Mysterious shutdowns of JBoss Server.
• Detecting JBoss Status using the TWIDDLE command line tool.
• Configuration through RMI through a firewall.
• Configuration of JBoss behind a firewall.
• Deploying the applications on JBoss Server
• HotDeployment on the JBoss Server.
• Configuring the Deployment Scanner in conf/JBossSystem.xl
• Generating the thread dump using the JMX Console.
• Securing the JMX Console.
• Monitoring the JBoss Web Console.
• Setting up multiple instances of JBoss on the same machine
• Running JBoss as a System Service
• Managed JBoss clusters and workload
• Tuning the JBoss performance.
• Configured clustering, Data sources and connection pools for various applications on WebLogic application server.
• Worked on the tickets opened for the team Production and non Prod tickets.

Confidential, AZ Nov 08 – Jan 09

WebSphere Administrator, WebSphere MQ Administrator

• Responsible for installation, configuration and maintenance of Websphere Application Server (Base and ND) and WebSphere MQ in a heterogeneous environment.
• Worked with a team of 12 WebSphere engineers in a large scale project to manage WebSphere environment on AIX ,Linux, Solaris which involved 80 servers and 140 J2EE applications.
• Created WebSphere cells, Horizontal and vertical application clusters and added cluster members to clusters in effort to create fault-tolerant, scalable and highly available WebSphere environment.
• Installed Fixpacks, eFixes and cumulative fixes to the existing infrastructure.
• Installed and configured remote WebSphere plugin for IBM HTTP server. Manually updated plug-in files for IHS servers located in DMZ.
• Involved in the build and support of DEV, QA and UAT WAS 6.1 and WAS 5.1 environments.
  Production Support of Websphere MQ Version 5.3, creating local queues, remote queues, creating channels, listeners and installed client software on AIX, Solaris and Windows Platforms.
• Developed technical standards, processes, procedures and best practices to allow for auditable administration of WebSphere environment and applications.
• Developed Shell, JACL and WSAdmin scripts in order to facilitate delegated WebSphere administrative task such as deployment of Enterprise applications and configuration of JVM and other resources.
• Automated FixPack/eFixes installations, daily backups, log archival and other tasks using shell scripts.
• WebSphere Portal Administration expertise, Clustering, Administration, Deploying WPS portlets, pages, and portalapplications.
  Experienced in deploying portlets for WebSphere Portal Server (WPS).
• Troubleshoot problems on the various environments involving the integrations of WebSphere, IBM HTTP Server, iPlanet web Servers.
• Involved in opening and working on PMR’s with IBM to solve various issue related to the environment. Enabled traces as part of troubleshooting and used collector tool to submit the logs and traces to IBM after running the must gather scripts and enabling various traces and taking thread dumps.
• Configued adminconsole security on WebSphere and creating users with various roles to access the WebSphere admin console – users and groups in ldap and added them as WebSphere Console Groups.
• Played a lead role in planning for the future infrastructure, conducted proof of technology and pilots on various products.
• Managed documentation of application configurations, business impact, deployment standards and procedures and installation standards.
• Worked closely with IBM technical support on problem determination standards and procedures and installation standards.
• Played a key role in design and implementation of WebSphere Infrastructure.
• Provided 24/7 on call support on rotation basis.
• Supported more than forty web applications running on various versions of WebSphere Application Server and IBM HTTP Server (IHS).
• Responsible for installation, configuration and maintenance of WebSphere Application Servers running on AIX,Linux,Solaris platforms.
• Created JDBC providers, datasources and JAAS authentication aliases in order to provide connectivity to Oracle, DB2 ( mainframe and UDB), AS400 databases.
• Configured resources such as Queue Connection Factories, and Listeners in order to provide connectivity to Enterprise MQ infrastructure.
• Provided technical mentoring and knowledge to junior administrators on a regular basis by means of on-the-job training and technical presentations.
• Installed and configured IBM WebSphere MQ on AIX, Sun Solaris and Win NT.
• Installation, testing, implementation, maintenance and documentation of WebSphere MQSeries.
• Created and configured MQ objects like queue managers, remote queues, local queues, queue aliases, channels, clusters, transmissions queues, performance events, triggers, processes, MQ error trapping applications and performance tuning/monitoring
• Defining channels using SSL certificates
• Designed MQ applications supporting application level security and delivering MQ infrastructural solutions using link level security.
• Configured repository queue managers in clustering environment
• Convert an existing network of queue managers into a cluster environment.
• Experience in Installing, Configuring and Administering the JBoss Application Server.
• Starting and Stopping JBoss from command line, Starting JBoss from Background, Stopping JBoss on a Remote Machine, Stopping JBoss when running multiple JBoss instances using the Service Binding Manager, Mysterious shutdowns of JBoss Server.
• Detecting JBoss Status using the TWIDDLE command line tool.
• Configuration through RMI through a firewall.
• Configuration of JBoss behind a firewall.
• Deploying the applications on JBoss Server
• HotDeployment on the JBoss Server.
• Configuring the Deployment Scanner in conf/JBossSystem.xl
• Generating the thread dump using the JMX Console.
• Securing the JMX Console.
• Monitoring the JBoss Web Console.
• Setting up multiple instances of JBoss on the same machine
• Running JBoss as a System Service
• Managed JBoss clusters and workload
• Tuning the JBoss performance.
• Was responsible for documenting the various procedures involved in the day to day maintenance of the various environments.

Environment: IBM WebSphere 6.x/5.x, AIX 5.x, IBM HTTP Server 1.3.26, Apache 1.3.x, Oracle 10.x/9.x/8.x, DB2/UDB, WebSphere MQ 6.0, WebSphere Process Server 6.x,SunONE Directory Server 5.1, Netegrity SiteMinder 6.0, WILY IntroScope 7.0/6.x, Tivoli performance viewer, Mercury Transaction monitor v5.1/Topaz.

Confidential, Atlanta GA Aug 06 – July 08

WebSphere Administrator, WebSphere MQ Administrator

• Provided infrastructure solutions for J2EE applications around IBM WebSphere Application Server, IBM WebSphere Portal Server, Tivoli Access Manager, IBM MQSeries, IBM HTTP Server, and Cisco CSS, on AIX, Windows and Solaris platforms.
• Responsible for setting up the Dev, Test, QA, Pre-Prod and Production Environments which includes Installing the WebSphere, Creating Profiles, nodes, federation of nodes, was instances, Application Server, Clusters, Virtual hosts, Data Sources, MQ Connection factories, Plug-in configuration, and Service Integration Bus Configuration.
• Extensively involved in building the SOA J2EE Vendor Application like DocScience, Pega and WSRR on dedicated WebSphere 6.1.0.5 server environments in DEV, TEST, QA, & Prod on Solaris environments.
• Extensively involved in migrating the J2EE Applications, which includes setting up new Research, Dev, QA, TEST, and Production Environments from Web Sphere 4.0.4 to Web Sphere 5.0.2.13.
• Responsible for Documentation of operational environments support procedures, Configuration and management of Application clusters and Application load balancing and Application Server tuning and problem isolation.
• Strictly followed Wellpoint standard admin procedures and policies like Application Request forms, Audit Request Forms, Version Control, Change Management Control, Organizing or involving in bridge calls for remote teams, Weekly Implementation plans, Code promotion rules etc.
• Responsible for setting up and monitoring the Wily alerts in High Availability severs in all QA and Production Environments.
• Capable of successfully manage time, projects, and multiple priorities, provide root cause determination for enterprise-wide issues, and able to work well under pressure and time constraints and be able to adjust to a constantly changing, fast paced environment.
• Responsible for managing patch levels, building out environments, configurations, assisting developers.
• Responsible for providing security for new enterprise applications like creating policy, rules, realms, user provisioning, single sign-on, access control etc. using Tivoli Access Manger, Tivoli Directory Server.
• Responsible for wasadmin Support mail folder where we get all the help desk tickets and day-to-day operational support tasks for other teams like Development, Sun Opps, Network, Data base, etc.
• Responsible for identify source and severity of problems include debugging and diagnosing issues and directing them to the proper client support team and transfer resolution knowledge to other technicians who are having assigned ticket.
• Used XWindows like Exceed,Reflections, for connecting to the UNIX systems from Windows.
• Worked with OS level administrators to help WebSphere portal product integration into server OS environments.
• Worked on administration, installation and configuration of IBM Web WebSphere Portal Server 5.1 in a clustered environment, which includes Portal Base Node, ND, WBI components, Fix packs, Cumulative Fixes etc.
• Responsible for supporting the existing portal Applications like Member portal and Group Portal and Managing the teams and skins, Deploying the portlets.
• Provided access control for portal resources to users and groups.
• Provided 24/7 on call support on a rotational basis during the weekend and at night.

Environment: J2EE 1.3/1.4, Web Sphere6.0.1.5/6.0.2.13/5.1.1.13/5.0.2/4.0.7, IBM HttpServer6.0/2.0.47, WebSphere Portal Server 5.1/4.1, WebSphere Process Server6.0. WeSphere Service Registry and Repository, WebSphere MQ5.3,Tivoli Omegamon, Tivoli Access Manager, Tivoli Directory Server, Web Seal, Java 2.0, JSP1.2, EJB 2.0, JDBC 2.0, XML, Windows 2003 Server, Solaris 10/9, Wily7.1/7.0, RD7/6, WSAD 5.0, DB2UDB, Oracle10g/9.0.2.5/8.1.7, Remedy User, Load Director, ClearCase, Shell Scripts, jython and Jacl.

Confidential, Bentonville AR July 04 – Mar 06

• Responsible for installation of production J2EE application server environments like Web Sphere application server, Apache Web Server, IIS Web Server, Edge Server Component, configuration, administration and integration with other system components.
• Responsible for J2EE Application Deployments, Plug-in Configuration, Data Source Creation, Virtual Host Creation, Session management, server groups & clusters, Deployment Manager Configuration, Network Deployment Configuration in WebSphere4.0.4 and WebSphere5.1 on Sun Solaris and Windows 2000 Advanced Server environments.
• Responsible for development of business process and work flow for development and testing of Web Sphere components and ensure transition to Operations groups for production delivery and post-production support.
• Provide technical administration and support for web technology to Business unit IT groups during design, development, testing and implementation of business application.
• Extensively involved in migrating the all J2EE Applications, which includes setting up new Research, Dev, QA, and Production Environments from Web Sphere 4.0.4 to Web Sphere 5.0.2.
• Responsible for Documentation of operational environments support procedures, Configuration and management of Application clusters and Application load balancing and Application Server tuning and problem isolation.
• Strictly followed Walmart Corporation standard admin procedures and policies like Version Control, Change Management Control, Organizing or involving in bridge calls for remote teams, Monthly Implementation plans, Code promotion rules etc.
• Responsible for setting up and monitoring the Site Scope alerts in High Availability severs in all Dev, QA and Production Environments.
• Used XWindows like Exceed for connecting to the UNIX systems from Windows
• Capable of successfully manage time, projects, and multiple priorities, provide root cause determination for enterprise-wide issues, and able to work well under pressure and time constraints and be able to adjust to a constantly changing, fast paced environment.

Security Administrator:

• Involved in installing, configuring, administering and supporting of Tivoli Access Manager , LDAP Iplanet5.1, and DDA on Windows 2000 Advanced Server and Sun Solaris Environments.
• Responsible for Tivoli Access manager Application Support, which includes Web Agent Support such as how the policy server will talk to LDAP user store schemas that the policy server uses for authentication, authorization etc, LDAP user store like configuring the user store, modifying the user profiles etc.
• Responsible for setting up and monitoring the Tivoli Access manager in Dev, QA, and Production.
• Responsible for providing security for new enterprise applications like creating policy, rules, realms, user provisioning, single sign-on, web access control etc., and security requirements for coordinating/keeping technical environments in sync.

Level-3 Support Coordinator:

• Responsible for eBusiness Support mail folder where we get all the help desk tickets and day-to-day operational support for other teams like Development, Sun Opps, Network, Data base, etc.
• Responsible to answer eBusiness Support phone calls from global locations for production related issues on multilevel environments.
• Responsible for identifying source and severity of problems include debugging and diagnosing issues and directing them to the proper client support team and transfer resolution knowledge to other technicians who are having assigned ticket.
• Established and maintained effective working relationships with managers, peers, and staff, along with other teams, internal customers, external customers, and external vendors.
• Possess strong leadership, communication (both verbal and written), and Lay men customer service skills, and exchange information with others clearly and concisely.
• Dealt with constant pressure and respond to frequent demands of multiple customers.
• Provided 24/7 on call support on a rotational basis during the weekend and at night.

Environment: Web Sphere 6.0.2/5.0.2.5/4.0.7, IIS5.5/5.0, Iplanet web Server6.0, Tivoli Access Manager 5.1/6.1, J2EE1.3/1.2, Java2.0, JSP1.2, EJB2.0, JDBC2.0, XML, WebSphereMQ 5.2, Windows 2003 Advanced Server, AIX 5L, IntroScope4.0, WSAD5.0, DB2, Oracle8.1.7, Remedy User, Load Director, Clear case, Shell Scripts, WsAdmin scripting.

Professional Certifications

IBM Certifications

• IBM Certified WebSphere Administration.
• IBM Certified Deployment professional ITCAM for AD.
• IBM Certified Administrator Tivoli Monitoring V6.2.
• IBM Certified Deployment Professional Tivoli Identity Manager V5.1.

• Maters in Electrical Engineering
• Bachelors in Engineering in Electrical Engineering