SUMMARY

• 10+ years of experience with background in Web Systems architecture and support. A breadth of experience in managing Web infrastructure architecture, installations, deployments, upgrades, migrations and supporting in the traditional datacenter and cloud environments.
• Extensive experience in administering WebSphere suite on different flavors of UNIX, Linux and Windows Operating Systems.
• Extensive system administration experience combined experience using WebSphere Application Server v5.x/6.x/7.x/8.x, WebSphere BPM 8.0.1, 8.5.x Standard/Advanced, WebSphere Message Broker 8.x, IBM HTTP Server v6.x/7.x/8.x and WebSphere MQ series v7.x.
• Experience in Installations, Configurations and Administration of IBM WebSphere Application Server Network Deployment/Base, IBM HTTP Server v6.x,7.x,8.x, IBM WebSphere Plugins v6.x/7.x/8.x.
• Setting up Clustered environments for High Availability and redundancy.
• Experience in updating Fix Packs, Cumulative Fixes with Update Installer and Installation Manager to keep the environment compliance.
• Experience in integrating WebSphere with DB, LDAP, SSO and Installing certificates for secured communication across different layers.
• Excellent knowledge and expertise in identification of threat and vulnerabilities for several Web products and fixing them.
• Strong knowledge and expertise in deploying and configuring J2EE EAR/WAR applications using Integrated Solutions Console and wsadmin command line scripting tools, as well as Shell scripts and providing deployment support on multiple servers.
• Excellent knowledge of J2EE standards and understanding of JDBC, RMI, JMS, and JNDI.
• Excellent knowledge in the Threat and Vulnerability management of the Web/Application Servers such as Apache/Tomcat.
• Extensive experience in problem tracing and WebSphere log file managements and implementing the Workload Management (WLM) using cloning and clustering.
• Installed, configured and administered IBM WebSphere BPM v8.0.1,v8.5.x standard and Advanced editions.
• Installed, configured IBM Message Broker 8.x and Message Queue 7.x
• Experience in Migrating IBM WebSphere App Server v7.x to IBM WebSphere App Server 8.x with a high - level implementation plan.
• Experience in upgrading IBM BPM 8.5 to 8.6.x with a high level implementation plan
• Experience working with multiple servers and about 50,000 users on various configurations of WebSphere Application servers.
• Experienced in administering applications with WSADMIN Commands, Config backups, JACL/JYTHON Scripts, Tivoli Performance Viewer, Thread Dump Analyzer, IBM Support Assistant tools and partial knowledge of ITCAM and Wily Agents Installation.
• Strong understanding of integration practices, principles and standards and strong problem determination and problem solving and communication skills.
• Expertise monitoring load test results and reporting on possible issues.
• Excellent Logical and Physical integration design skills.
• Participated in Disaster Recovery Annual exercises for Middleware Support.
• Strong knowledge in SSL certificate creation and enablement and cipher selection for several Web products such as Apache/Tomcat/WebSphere/IBM HTTP Server
• Experience with administering shell commands for administering applications on Linux.
• Experience in collecting TCP dumps, Network traces, and using services like firewalls etc., in Linux.
• Experience with Shell scripting to automate basic monitoring to report stats on memory, CPU utilizations, file systems, network connection timeouts etc.,
• Experience with using sudo and updating other configurations in Linux like opening firewalls, setting up ulimits, setting up proxies and updating servers using yum.
• 24 X 7 On-call support.

TECHNICAL SKILLS

Operating systems: Windows, Redhat Linux, AIX, Solaris, CentOS

WebServers: Apache, IBM HTTP Server, Microsoft IIS

Application Servers: IBM WAS, IBM BPM, Tomcat, JBoss, WebLogic

Integration: IBM WebSphere MQ, IBM Message Broker

Scripting Languages: Shell, Python

Databases: Oracle, SQL Server

Monitoring Tools: Nagios,Tivoli ITCAM, Tivoli Enterprise Portal, Wily Introscope, BMC Patrol, IPMON

Vulnerability Scanning: Qualys Guard, Symantec ESM

PROFESSIONAL EXPERIENCE

Confidential, NJ

Engineer Analyst

Responsibilities:

• Analysing the production bottlenecks pertaining to WebSphere configuration parameters
• Resolution of critical issues in WebSphere such as Memory leaks, Performance issues
• Installing IBM WAS 8.x environments on Windows and Unix environments in Silent Mode as well as GUI mode
• Creation of WebSphere Deployment Environments for IBM WAS
• Connecting WAS to communicate with LDAP for authentication purposes
• Configuring WAS Single Signon using Microsoft SPNEGO/Kerberos authentication mechanisms
• Performance planning for WebSphere environments such as thread pools, database connection pools, heap sizing for JVM’s
• Installing IBM HTTP Server, WebSphere Plugins for WebSphere Application Server
• Installing interim fixes, release packs, maintenance packs for WAS
• Troubleshooting problems with memory, Garbage collections in the WebSphere JVM’s
• Threat and Vulnerability Management for the Web products
• Identify new vulnerabilities in the Web products supported in the project and fix them
• SSL vulnerabilities identification
• Vulnerability scoring based on CVE and network tier
• SSL cipher recommendations
• Web Security Improvements and baseline creation for products
• Identify fixes/strong ciphers for SSL vulnerabilities such as Poodle/Drown/Freak/Birthday Attacks/TLSv1.0 weak ciphers/SSLv3 Weak ciphers
• Automation of WebSphere fix packs/interim fix installation using Jython and Shell to fix the vulnerabilities
• Identifying Weak ciphers supported and used in all the Web products in the support scope
• Communicate with the Line of business to upgrade the environments to latest SSL protocols and identifying the impacts to down/upstream applications if upgraded to latest protocols and also recommending to update JCE policies incase required for the downstream applications to communicate
• Troubleshooting problems with memory, Garbage collections in the WebSphere JVM’s
• Responsible to maintain 0 SLA misses
• End to end implementation of WebSphere projects
• Analyzing the criticality of the application availability to the business
• Installation of Fixes for IBM HTTP server,Plugins, WebSphere environments
• Raising the emergency change request through remedy.
• Providing RCA and KB articles for various P1/P2 issues.
• Documenting the new process, procedures and solutions for the team.
• Highly motivated self-starter with a strong analytical problem solving capabilities, having ability to handle multi-tasking, work in a team environment, understand and be responsive to customer needs, work under tight deadlines and work independently and to be flexible.
• Involved weekly interaction with the Client Manager
• Incident Management - Handling Incidents through remedy and fixing the issues and closure with in SLA
• Change Management - Reviewing/Creation/Approval of the change records

Confidential

Systems Support Lead

Responsibilities:

• Installing BPM v8.5.6 on Linux/Windows environment in Silent mode as well as GUI mode
• Installing IBM WAS 8.x/BPM 8.x environments on Windows and Unix environments in Silent Mode as well as GUI mode
• Installing IBM Business Monitor 8.x environments in Silent/GUI mode
• Installing IBM WSRR 8.x environments in Silent/GUI mode
• End to end setup of the IBM BPM/WAS/BAM/WSRR/Message Broker environments
• Documenting the Installation processes for IBM BPM/WAS/BAM/WSRR/Message Broker technologies in both Windows and Linux environments
• Supporting the Infrastructure for IBM BPM/WAS/BAM/WSRR/Message Broker technologies at L3 level
• SSL certificate creations/signing/renewals for applications as well as Websphere environments
• Deployments of the Websphere Applications/BPM BPMN snapshots/SCA Modules in the BPM 8.x Standard and Advanced environments
• Setting up IBM Integration Designer to work with Websphere environments for Developers
• Handle issues with the SQL server transaction/table locks related to applications
• Creation of the SQL server databases/schemas/service accounts needed for the Websphere/BPM applications
• Resolution of critical issues in Websphere such as Memory leaks, Performance issues
• Performance planning for Websphere environments such as thread pools, database connection pools, heap sizing for JVM’s
• Installing IBM HTTP Server, Websphere Plugins for Websphere Application Server
• Installing interim fixes, release packs, maintenance packs for WAS/BPM technologies
• Troubleshooting problems with memory, Garbage collections in the Websphere JVM’s
• Responsible to maintain 0 SLA misses
• End to end implementation of Websphere projects
• Analyzing the criticality of the application availability to the business
• Installation of Fixes for IBM HTTP server,Plugins, Websphere and BPM environments
• Troubleshooting issues in and around Websphere Stack
• Providing RCA’s for all the P1/P2’s
• Installing Fixes for IBM Message Broker
• Deploying application BAR files for IBM Message Broker
• Configuring IBM Business Monitor to receive events from IBM BPM using remote Service Integration Bus methodology
• Creation of Websphere Deployment Environments for IBM WAS/BPM
• Connecting WAS to communicate with LDAP for authentication purposes
• Enabling Monitoring for WAS applications using Nagios which internally working using Websphere PMI
• Working with BPM offline/online deployments
• Configuring WAS Single Signon using Microsoft SPNEGO/Kerberos authentication mechanisms

Confidential

Middleware Administrator - Team Leader

Responsibilities:

• Supporting Preproduction and Production environments
• Responsible to maintain 0 SLA misses
• Ensure that the Service Management process is followed
• Application deployments for IBM Websphere applications
• Application deployments for IIS applications
• SSL renewals for Websphere and IIS applications
• End to end implementation of Websphere projects for the customer
• To analyze the criticality of the application availability to the business
• Installations of IBM HTTP server
• Installation of Fixes for IBM HTTP server,Plugins and Websphere
• Coordinate with IBM for implementation of IBM ISEC standards across the environments
• Troubleshooting issues in and around Websphere Stack
• Providing RCA’s for all the P1/P2’s
• Involved in Websphere product migration

Confidential

Systems Support Specialist

Responsibilities:

• Installation of IBM WebSphere Application Server on various platforms like Solaris, AIX and Windows. Involved in the configuration, administration.
• Topology Selection for IBM Web Sphere Application server like Vertical Scaling, Horizontal Scaling.
• Taking care of the changes as per the schedule in Production environment.
• Application Deployment on Websphere 5.1.1/6.1 using Scripting Client.
• Integration of IBM Web Sphere Application server with Web Servers like Sun One Web Server, IBM HTTP Server.
• Creating and managing Server clusters. Deployment and Monitoring of 800+ applications on WAS.
• Coordinated with other teams such as Application development, Database, OS to manage different task and various projects.
• Installation and Configuration of IBM HTTP Server.
• Set-up the Disaster Recovery Environment using Web sphere Application Network Deployment Server on AIX
• Enabling security to Application Servers Using the IBM Directory Server.
• Applied Fix packs, IFixes and Cumulative fixes to Web Sphere Application server both on Staging and Production environments.
• Generating and updating the Plug-ins
• Identifying areas for improvement, problem identification and resolution and education of other support and operations personnel.
• Raising the emergency change request through remedy.
• Providing RCA and KB articles for various P1/P2 issues.
• Documenting the new process, procedures and solutions for the team.
• Highly motivated self-starter with a strong analytical problem solving capabilities, having ability to handle multi-tasking, work in a team environment, understand and be responsive to customer needs, work under tight deadlines and work independently and to be flexible.
• Involved weekly interaction with the Client Manager
• Incident Management - Handling Incidents through remedy and fixing the issues and closure with in SLA
• Change Management - Reviewing/Creation/Approval of the change records

Confidential

Software Engineer

Responsibilities:

• Installation, Configuration and Support of IBM WebSphere Application Server
• Deployment of J2EE Applications to a targer server in WebSphere Application Server Identifying problems and giving prompt response in solving the issues
• Upgrades, Migrations and Fix Packs to the WebSphere Application Server Verifying accuracy of Scripts which are used for Automating the tasks
• Automating daily tasks through writing scripts
• Monitoring and Tuning the applications and the JVM Resolving Issues Ontime
• Support at the Production Level
• Responsible for effective communication between the project team in India and the other partner labs for defect tracking and ensuring high quality.
• Administration and maintenance of Automation Servers and test repositories Creation of WebSphere cluster for Workload management and fail over
• Configuration of WebSphere resources (like JDBC Connection pool, DataSources) Installation and configuration of IBM HTTP Server