SUMMARY

• A certified PSM with Over 10 Years of experience in Business Analysis and Quality Assurance, with diversified experience in Insurance,Health care, Digital Marketing, Ecommerce and IT Industries.
• Comprehensive experience in business requirement analysis, development of Business Requirement Documents (BRD), Functional Requirement documents (FRD) and project planning.
• Strong business analysis skills and possesses in depth knowledge of the Software Development Life Cycle (SDLC)
• Experienced working with Agile/Waterfall and Scrum methodologies.
• Competent in creating Unified Modeling Language (UML) diagrams such as Use Case Diagrams,Activity Diagrams, Class Diagrams and Sequence Diagrams.
• Extensive experience in developing Use Cases, creating Screen Mock - ups, conducting Gap Analysis, Impact Analysis, SWOT analysis.
• Solid experience in documentation of User Requirements, as well as organizing interviews, User meetings, workshops, JAD sessions and requirement elicitation sessions.
• Ability to proactively identify and recommend improvements to existing processes.
• Team player with excellent prioritizing, organizing, time management, and verbal/written communication skills.
• Possess strong analytical and problem solving skills with the ability to adapt to a new environment and meet stringent deadlines.
• Ability to work independently or in a team environment.
• Proficient in developing Test strategies, Test procedures and Test cases for both Manual and Automated Testing using tools as Quick Test Pro (QTP), ALM,QC.
• Performed data validation and backend testing using SQL queries.
• Expert in Preparing Status Report, Test Plan and Traceability Matrix.
• Proficiency in creating Test Cases, Test Plans, Test Strategies, scope document and mapping document using Enterprise Architect and MS Visio.
• Analyzed Project Scope, Feasibility Study, GAP analysis, Risk analysis and managed Project Plan Document and Status Reports with MS - Project.
• Highly capable in Risk Management Planning including Risk Identification, Assessment, Risk Analysis, Reporting and Risk response, monitor, control.

TECHNICAL SKILLS

Middleware: IBM WebSphere Application Server8.5/7.0, IBM HTTP Server v8.5,MQ series 6.0,Message broker,IBM BPM suite,Oracle SOA Suite 11g,Informatica Powercenter,Informatica Cloud,MFT(Managed File Transfer).

Database: SQL Server 2000, Oracle 11i/10g/9i, IBM DB2

Web Servers: IBM HTTP Server 8.x, Apache Tomcat

Languages: SQL,XML,HTML,CSS, PL/SQL, python

Defect Tracking Tools: JIRA,Mantis,BugZilla

Business case tools: Rational Suite, MS Visio, MS Project, MS Office Suite, SQL Developer,Adobe Photo shop,Google Sketchup

Project Management tools: MSVisio,MSProject,libreplan,sharepoint,UML,Marvel,LMS,Service Now.

Industry Standards: Six Sigma, CMM, HIPPA, SOX

Browsers: Google Chrome,IE,Safari

Testing Tools: Manual Testing,QTP,HP ALM(Quality Center),Load Runner,Cucumber

Operating Systems: Windows (XP, 2007, 2008), Unix, Linux

PROFESSIONAL EXPERIENCE

Technical Lead

Confidential, NJ

Responsibilities:

• Collects and analyses data to evaluate operations difficulties and makes recommendations to solve problems.
• Understanding the requirements and converting them into Technical Specifications and Functional requirement documents.
• Finalizing the Solution diagrams for complete Integration.
• Responsible for the Agile team facilitation as a scrum master
• Gathering the configuration details and documenting them for all the environments.
• Tracking the status of the Build and Resolving the related Problem tickets.
• Gathering the Source and Target details and preparing the Mapping sheets including Middleware details.
• Worked with the stake holders to create user stories and other required documents
• Facilitated Daily scrum meetings, Sprint Grooming, sprint planning, sprint review, and sprint retrospective
• Unblock the developers if there is any impediment by contacting with other stake holders
• Facilitated Scrum of Scrum for offshore Scrum teams in US states and India
• Scheduled Retrospective meetings at the end of sprints and selected action item
• Worked with Product owner On Artifacts Such as Product Backlog, Spring Backlog, Sprint Burn down.
• Kept the team together all the time to ensure successful sprints.
• Preparing the Deployment plan, Deployment checklists and Delivery Summary Reports.
• Updated User Story status in JIRA
• Closed the User story in JIRA by end of the sprint
• Support test team on Integration and User Acceptance Tests.
• Communicate with issuer community via phone on electronic data issues to provide Tier II support relating to all EDI tickets and escalates/assigns tickets to different teams according to their expertise among others.
• Database Management for current enterprise software and web applications
• Contribute on web development team with database construction and organization for IT solution products.
• Work with Senior Business Analyst in creating SQL scripts used for data automation and auto population of data on web applications.
• Involved in implementation of EDI Transactions Implements procedures to ensure that B2B support issues are resolved in a timely and professional manner and those issues are properly recorded back to our project and issues tracking systems.
• Support the data and reporting needs of our business owners to enable them to better run their business units.
• Scheduling the MFT jobs and checking the logs for the smooth transfer of data.
• Coordinates issues with appropriate departments, performs accurate and timely research,verification and analysis.
• Collects and analyses data to evaluate operations difficulties and makes recommendations to solve problems.
• Handled change control process,Release Cycles.
• Worked on Remedy tickets opened by issuer on their issuer on Service Now and other issues.

Environment: Oracle SOA Suite 11g,Informatica Powercenter,Informatica Cloud,MFT(Managed File Transfer),Security Implementations using SSL,MS-Visio, MS Office, MS Project,, Oracle 10g, MS Outlook, SharePoint, FTP,, Windows95/98/2000/XP,JSON,Service Now.

Sr. Business/System Analyst

Confidential, PA

Responsibilities:

• Interacted with the product managers and gathered requirements for the business definition.
• Created Functional Requirements Document (FRDs), Functional Specifications Document (FSDs) and Traceability Matrices for application development.
• Conducted JAD sessions with Stakeholders, Project directors and Subject Matter Experts and developed business requirements.
• Prepared business documents like User Requirements Specification, Functional Requirement Specifications Document, System Impact Specifications, Process Flow diagrams Requirement, and Traceability Matrices etc.
• Provided key initiatives in working with users in defining business and system requirements.
• Worked on customizing the claim module ofFACETSfor reprising Nursing home claims.
• Worked onICD-9 to ICD-10conversion inFACETS.
• Data mapping on Enrollment Module (EDI 834) ofFACETS.
• Researched and understood the claims adjudication and reimbursement systems based on HIPAA X12 4010 and 5010 standards
• In depth knowledge of Medicare/Medicaid Claims processes.
• Worked on 837, 835, 276 and 277 Institutional and Professional EDI Gateways.
• Validated ANSI X-12 files sent by external vendors to ensure that they are passing EDI Gateway level using Spec Builder.
• Assisted Scrum Master with facilitating sprint planning, daily stand-up meetings, release meetings and other scrum related meetings.
• Facilitated JAD sessions with the management, developers and analysts from all the dependent systems/applications and business users to refine functional requirements and to perform the Impact Analysis.
• Prepared PowerPoint slides to effectively communicate with various stakeholders.
• Created mock up diagrams using MS VISIO and provided the screenshots replicating the changes to the User Interface (UI) as per the requirements. User Interface Requirements were optimized for mobile and touch screen interfaces.
• Worked on MS Visio to design and create Process Flow Charts, Activity diagrams with Swim Lanes, Data Flow Diagrams and Use Case Diagrams.
• Served as a Business Liaison between the Product managers and the Developers helping them in understanding the functional behavior of the Internal Systems.
• Conducted cross-functional meetings to discuss the impacts from cross-functional systems.
• Created Testing Requirements Document (TRDs) and Test Case Scenarios to test functional changes to the system/application as per the project requirements.
• Interacted with the testing team while developing the functional test cases and regression test cases.
• Involved in Designing and Development of web applications.
• Contribute on web development team with database construction and organization for IT solution products.
• Experience in Change management and Incident Management.
• Kept a track of all QAT and UAT bugs/defects and helped the testers to resolve the issues and made a report of all the defects which were resolved and which were not using MS EXCEL.
• Facilitated Partner integration testing through triaging and routing the defects on a daily basis.

Environment: RUP, UML, MS Visio, Quality Center, Loadrunner, SQL Server, Java, J2EE, HTML, XML,Windows Server 2008, Windows 2000, Windows XP,sitecore.

Business Analyst/Scrum Master

Confidential - Boston, MA

Responsibilities:

• Interacted with the product managers and gathered requirements for the business definition.
• Interviewed Subject Matter Experts (SME’s) and captured Business Requirements.
• Conducted and Participated in Joint Application Development (JAD) sessions with stakeholders.
• Created Business Requirements Document, including full traceability throughout all states of the Systems Development Life Cycle (SDLC).
• Responsible for business analysis, requirement specifications, project planning and identifying the resources and implementation of the project.
• Performed impact analysis and gap analysis for ICD 10.
• Developed business scenarios and acceptance criteria to analyze roles and processes of the departments.
• Analyzed and translated business requirements into system specifications utilizing UML and RUP methodology
• Performed Data analysis, Data Warehousing, Data Modeling, Data Mapping and Reports analysis.
• Created Source to target Mapping Matrix for the ETL developers.
• Developed Use cases, Use case models, Activity models, sequence diagrams and other UML’s to define the functioning and desirability of the application.
• Assisted with building the EDI 837, 835, 276/277, 278, 820 and 834 transactions processing flow from the Trading Partners to the translator.
• Responsible for data conversion from legacy system to Oracle Applications.
• Created artifacts such as Use Case Diagrams, Activity Diagrams, and Sequence Diagrams using MS Visio.
• Trained and helped users work on oracle self-service applications (iExpenses and iProcurement).
• Performed Gap Analysis of IT components to be delivered by the program.
• Worked with SQL to identify the source of issue and solved data related application issues.
• Worked closely with the developing team to ensure clear understanding of Business Requirements.
• Created flow charts/data flow diagrams, business models, data models (Data Modeling and Analytics)/processes to visually illustrate the end-end flow of data/process
• Provided subject matter expertise in areas including EDI (837I, 837P, 834) and XML product design team on core system enhancements.
• Coordinated extensively in testing activities like test plan development, test case/scenario development, execution and validation of test scripts.
• Data mapping on Enrollment Module (EDI 834) ofFACETS.
• Tracked and managed issues addressed during testing the application.
• Supported the users of Service Now for monitoring ticket and their status.
• Performed traceability on technical and data requirements.
• Supported Change Control Process for business and technical requirements
• Interacted constantly with the Business Users and Project Manager to keep them current with the latest updates.

Environment: Windows 7, Linux/Unix, MS Office, Java, SQL Server, RUP, Pervasive V10,Notepad++, Service Now, WinMerge, Sharepoint 2010/2013, TFS,Windows XP, QTP, MS Visio, UML, Rational ClearCase, PL/SQL, Tableau, QlikView, Teradata, IBM Cognos, Rational ClearQuest.

Sr.Business Analyst

Confidential - Nashville, TN

Responsibilities:

• Acted as a liaison across business units primarily between the Project Manager, Developers, Administrators, Testers and the Stakeholders.
• Interpreted business objectives to support the implementation of technical software application.
• Work closely with Business Owners and Stakeholders to outline Business Requirements.
• Actively involved throughout all steps of the Software Development Life Cycle (SDLC)
• Gathered Business/Functional Requirements from Business/R&D Users (BRD, FRD).
• Facilitated JAD sessions and design meetings with the Stakeholders, SME's and Leads of Interfaces.
• Performed requirements modeling and develop analysis diagrams, activity diagrams, sequence diagrams, state diagrams, data models, and use-case realizations using RUP tools in Agile.
• As a BA Involved in assisting the development of functional requirements FRD, static testing the applications by preparing and developing the Test Plans and Test Rules, editing and writing Test Cases, Test Scenarios and Test Scripts.
• As a BA worked with QA team in executing test cases manually for various job submissions in batch processing by using the Test Director/Mercury Quality Center.
• Worked with the core team to design business requirement collection approach based on the project scope and SDLC Methodology.
• As a Business Analyst involved in facilitation of risk management workshops, recording risk and assigning risk for mitigation. Research and resolve system issues and perform application testing as necessary. Produce metrics reports from data derived from database as necessary for the project.
• Collected requirements for design and development of web applications and documented them.
• Responsible for documentation and presentation of company scrum structure and methodology.
• ScrumMaster: Facilitate Scrum Planning, Daily Scrum, Scrum Review, Scrum Retrospective, and Scrum refinement meetings and manage burndown chart and assists team in removing sprint issues.
• Identified gaps and performed gap analysis with respect to CMS requirements.

Environment: Rational Rose, Rational Requisite Pro, Agile, Waterfall, Windows 2000, MS Visio, MS Project, MS Access, MS Word, Excel, Rational Clear Case, Rational Clear Quest, Dream Waver, Quality Center.

BA Consultant

Confidential, Houston, TX

Responsibilities:

• Successfully used Agile/Scrum Method for gathering requirements and facilitated user stories workshop. Documented User Stories and facilitated Story Point discussions to analyse the level of effort on project specifications
• Provided recommendation for elimination of redundant system from Portfolio
• Created Business Process Maps with application interaction for critical business areas using Microsoft Visio
• Prepared detailed Business Data Definitions as well as Data Flow Diagram for the business area
• Analysis of existing systems designs and business processes for deeper understanding of pain points, systems redundancies and inefficiencies; to recommend process improvements for ease of process execution; reduction in turnaround/ development time
• Analysed solution alternatives, industry best practices for faster resolution for business critical problems
• Evaluation and deployment of technology aligned with business needs
• Prepared application process maps and application interaction across business functions
• Co-ordination between Various internal teams and vendors for Change Management, Scope & risk management
• Responsible for leading all matters of regional delivery, like Planning the deliverables, building estimates, resource/skill planning and allocation, building delivery processes with built-in quality measures, team building, aiming and achieving milestones, setting up a testing strategy for unit, and integration testing.
• Publish periodic progress reports to Project stakeholders
• Lead periodic review meetings with vendors for ensuring integration between teams.

Environment: MS Office, Agile, Rational Rose, MS VISIO, UML, SQL, Business objectives, XML, HP Quality Center,Windows Server 2008, Windows 2000, Windows XP.

Business Analyst

Confidential

Responsibilities:

• Gathering the requirements from the client and reviewing them as per product specifications.
• Involved in preparing the FRD (Functional Requirement Document).
• Preparing the High Level Project Plan using ms project and tracking the status using libre plan.
• Coordination with the clients on clarification of the requirements and change requests.
• Reviewing the deliverable and ensuring the quality.
• Assisting project manager in day to day duties of project's administration.
• Single point of contact between various teams/operations and client.
• Addressing the tickets in ticketing tool(Mantis),ensuring to close them on time.
• Used Trello - Question tracker for the smooth flow of the project.
• Managing team activities and assigning the tasks.
• Provide Google Analytics reporting and SEO analysis to the customer.
• Manages and resolves any quality issues post production.
• Supported the delivery team in creating web solution design documents which included 3rd party systems integrations i.e. Payment gateway, Inventory Management system, Order Management system, Shipping & Tracking, Single Sign On, and Customer Loyalty System.
• ScrumMaster: Facilitate daily scrum, manage burndown chart and assists team in removing sprint issues.
• Presentations on Project Governance,status of the project.
• Also Actively participated in developing various inbound Tools like V6(Internal Communication Tool), BuzzBoard(Digital media sales productivity platform), RAD MAN(Internal Dash Board) and CinCin Restaurant (Iphone App)

Environment: MS Office, Agile, Rational Rose, MS VISIO, UML, SQL, Business objectives, XML, HP Quality Center,Magento.

Test Engineer

Confidential

Responsibilities:

• Coordinated with Business Analyst's and developers regarding issues with requirements, functional/user acceptance testing.
• Defined the QA objectives and Success Criteria for all Mortgage Projects / Applications.
• Defined, maintained and delivered Test Prep, Test Execution and Defect Metrics for all Client Access Applications to Senior Management.
• Created QA Project Plans for all phases of the Life Cycle for Test Resources
• Created Test Strategy and Test Plan documents
• Defined Entrance / Exit criteria and provided continual Risk Assessments to Senior Management
• Defined Ambiguities with the Business and Functional Requirements. Worked with Business Analysts to clarify Ambiguities
• Verified traceability of Test Conditions to Test Cases
• Provided Test Estimates for various phases of the project
• Analyzed Test Cases, Developed Test Plans based on Testing Requirements.
• Performed extensive Automation testing using QTP 9.5/10 with VB Scripts
• Develop test cases and identify and document expected results based on specific test conditions.
• Data verification and data integration test was done using SQL queries.
• Used Quality Center to store, tracking and reporting bugs.
• Worked with developers in resolving issues in test environment and defects while application under test in Agile environment
• Reported defects to the development team and tracked defects using QC
• Performed end-to-end testing on the release version of the software application manually executed Test Cases for batch applications.
• Interacted with developers to resolve the defects. Performed Regression testing to verify that bug fixes did not break some other parts of the system.
• Implemented automated test cases and also assisted in the expansion of the automation test platform
• Keep automation scripts up to date for each iteration, executing regression scripts on a regular basis.
• Created and ran functional and load tests on web services prior to implementation.
• Created MOCKS for web services testing.
• Collaborated closely with clients during testing process.
• Worked closely with the web development team to ensure quality deliverable.
• Created complex test cases and message flows.
• SOAP Web Services Tester has extensive knowledge of SOAP, html, http and external data source testing.
• Has a deep understanding of web services functionality testing.
• Experienced with functional web services tests

Environment: Quick Test Pro 9.0, Quality Center 8.0, Java, Oracle, TOAD, VB, Unix, MS Office, HTML, Windows XP, Internet Explorer,Magento.