SUMMARY

• Self-motivated, goal oriented, detailed individual with Technical and Business experience in Telecom and Cable Infrastructure, Data Networking, Product development and Content Creations.
• Working on CCNA Certification. Excellent communication, coordination, organization and technical writing skills

TECHNICAL SKILLS

Software: Knowledge of C - programming, TCL and Unix Shell programming.

Network: Hands-on experience configuring Routers, Gigabit/ fast Ethernet switches , Multi-service access concentrators, Novell, ISDN, Frame Relay switches, ATM & X25 switches, Datakit Packet switches, DSL routers & DSLAM, DOCSIS CM's and CMTS's, DNS/DHCP, Web Hosting, Network design, diagnostic tools, VLAN's

Network Protocols: Familiar with TCP/IP/application protocols, EIGRP, IGRP, OSPF, BGP, Apple talk, SNA, VoIP, VoATM, VoFRATM, MPLS, BGP, IP multicast, Wimax, DOCSIS, PPP, 802.3 protocols, spanning tree, HSRP and Wifi protocols

Network Management: Knowledge of SNMP. Hands-on experience with several network management systems like HP Openview, Infocenter, Ciscoworks, Strataview, Concord, TyView, Performance Wizard, CascadeView, Quallaby etc

Operating Systems: UNIX, DOS, Microsoft Windows and NT, SunOS, Solaris, MS office , Visio

Transport: Hands-on experience troubleshooting Low data-speed circuits, DS0, DS1, DS3, and SONET. knowledge of Voice Circuits (FXO, FXS, E+M), CSU/DSU's, M13, Punch Block installation. Installed several DSU/CSU's and Frame Relay SLA DSU/CSU's , FSX, DSX

Telephony: Knowledge of PSTN network and familiar with PBX, key-systems, 5ess, Siemens, dms100 switches and ISDN.

Test Equipment/Application: Hands-on experience with Spirent Smartbits, IXIA, Chariot, Adtech, HP internet advisor, Network Associates Sniffer, HP BSTS, TBerd, Hammer technologies, Sigtek DOCSIS sniffer, Win runner, Load Runner, Test direct
 

PROFESSIONAL EXPERIENCE

Confidential,Elmhurst, IL

Product Development Manager 

Responsibilities:

• Project Managed DOCSIS 3.1 Pre-Cert and MSO test schedules and Product development schedule
• Assisted in RFP Responses and prepare Quotes for Customers and negotiate Sales Contract
• Managed Automation development and equipment procurement for BSAT Clients
• Researched Cable system test requirements to develop and introduce new product offerings
• Consulted with Client cross functional groups such as Marketing, Customer support, SQA team, Embedded system SW developers, HW group and ODM to develop feature requirements including design, review and matching specs and scope and delivery
• Work with client to support Product and Technical Requirements
• Work with implementation team upgrade SW for MSO network
• Worked with the SQA team for quality assurance and conduct external beta tests

Program Manager 

• Cross functional position working with three different tracks - Datacenter, Large Admin and Small Admin
• Project Managed Data Center Migration and Cutovers from pre-install planning to completion.
• Developed and implemented program and project level processes, procedures and performance metrics
• Defined project requirements, budgets and statement of work
• Did extensive Root Cause Analysis for issues seen during cutovers. Created proactive measures to identify issues during staging process and onsite troubleshooting steps.
• Created Cutover escalation processes to create efficiency and timely completion.
• Created Site readiness checklist to identify and confirm infrastructure and Application availability
• Worked with Cisco Router, switches and FEX’s and Telco Transport
• End Client: Wells Fargo

Product Development Manager

• Project Managed DOCSIS Cable modem, SCTE-40 Testing, PacketCable eMTA Pre-Cert and MSO test schedules. End Client: Technicolor, Cisco
• Assisted in RFP Responses and prepare Quotes for Customers and negotiate Sales Contract
• Work with client to support Product and Technical Requirements
• Managed Automation development, equipment procurement and BSAT EPON testing capability
• Researched Cable system test requirements to develop and introduce new product offerings
• Worked across functional groups such as Marketing, Customer support, SQA team, Embedded system SW developers, HW group and ODM to develop feature requirements including design, review and matching specs and scope and delivery. Communicate customer needs to international development group
• Worked with the SQA team and Beta test Team to check the quality and collect product feedback
• Worked with Cisco UBr, Arris, Motorola, Casa CMTS’s , Home Router/Gateways, Cable modem and Settop boxes. Familiar with Motorola/Arris DAC and Cisco/SA DNCS video Head end
• Managed development of Real-Time 2D to 3D Glasses Free TV display system
• Forged partnership with OEM Factory for manufacturing 3D system

Project Manager 

• Managed AT&T Cloud network infrastructure deployment and Migration for US and International Data centers. End client: Bank of America
• Managed procurement, installation and test and turn up of equipment in Data Centers
• Project managed life cycle of TOF Tickets until completion using ADOPT/ SharePoint system
• Verified Network Topologies, Vendor quotes and RFP and budget approval
• Submitted Budget and Quotes to Stakeholder and Finance for approval and reported metrics
• Coordinated with Engineers to verify Application and equipment functionality after cutover
• Worked with Project implementation Managers for assignment of Tickets to correct Department
• Worked with Cisco routers and Brocade Switches

Engineering Program Manager

• Project Managed DOCSIS, DSG and SCTE-40 and PacketCable Test projects. Managed team of 10 Test Engineers
• Technical prime and contact for customers in test, turn-up and operation of lab and field trials
• Managed integration of Automation test scripts (Tcl) and Test infrastructure requirements
• Maintained and developed relationship with Cable MSO’s, Cable labs and outsource vendors
• Supported sales opportunities , wrote price quotes and negotiated Sales Contract Agreements
• Worked across functional groups such as Marketing, Customer support, SQA team, Embedded system SW developers, HW group and ODM to develop feature requirements, design, review and matching specs including scope and delivery
• Communicate customer needs to international development group
• Worked with the SQA team for quality assurance and conduct external beta tests to check the quality and collect feedbacks
• Setup logistics and managed relationship with distributors and warehouses for BSAT e-shop.
• Managed development of BSAT e-shop web site and shopping cart to sell DTV convertor box
• Managed execution of test cases at US Cellular (8 months) for new applications using 3G and 4G wireless mobile phones and Supported Project management for roll out of new code in field
• Developed test system for Motorola HPD Group (8 months) to test wireless radio modems and stations (Data and Voice) for Emergency vehicles. Executed test plans, create new test cases, defect verification and configuring test infrastructure.
• Built relationships with major Hollywood post production studios - Sony, Disney, Warner Brothers and Fox for 3D Stereo conversion. Also set up 3D conversion Facility for BSAT Labs3D.
• Familiar with Motorola DAC and Cisco/SA DNCS video Head end
• Worked with Cisco UBr , Arris, Motorola, Casa CMTS’s , Home Router/Gateways, Cable modem and Settop boxes
• End Client: Comcast, Motorola, Cisco (Scientific Atlanta), Digeo, Panasonic, JDSU, Charter, Electroline, Tollgrade, Sunrise Telecom and Technicolor (Thomson)

Sr. Network Planning Engineer

• Network Planning, Capacity Management, Route design, Network availability for AT&T Long Distance Data Network for ATM, FR, IP and MPLS long distance backbone improving capacity, latency and redundancy to support customer data SLA's.
• Project Managed procurement, deployment, installation and test and turn up for Data Center
• Evaluated circuit designs for proper diversity of Local access, POP's and transport facilities (DS3 , OC48) to support SLA's
• Technologies worked on ATM, FR, IP and MPLS. Technical sales support for client RFI’s and RFP’s
• Design and verify network availability and capacity for existing and new customers.
• Used Broadband tools such as WCMS to measure network performance and Capacity.
• Use Simulation and Modeling tools such as Wandl and Opnet to measure and analyze network performance and capacity.
• Worked on Cisco Routers, ATM and FR switches and telco equipment
• End client: Bank of America

Test Manager

• Managed DOCSIS and PacketCable testing for BSAT. Managed team of 10 Test Engineers
• Managed implementation and procurement for Lab infrastructure, systems and automation.
• Project Manage CM and eMTA development testing, MSO and CL Pre-Cert Test schedules
• Implementation and execution of processes, test procedures, Test plans and automation
• Manage and provide technical direction to Test Engineers. Review and write test plans. Responsibilities also include Hiring and project managing client Lab infrastructure installation and implementation for this startup company. Other responsibilities included supporting existing and new sales opportunities. Providing consultation services to Cable MSO's and Cable modem vendors for network designs, deployment and troubleshooting.
• Worked with Cisco UBr , Arris, Motorola, Casa CMTS’s , Home Router/Gateways, Cable modem and Settop boxes

Manager System Test 

• Managed DOCSIS and Packet Cable Cable Modem System testing Team of 13 Engineers
• Project managed system test, Beta test and MSO evaluation Test schedules thru SDLC process
• Designed Lab infrastructure, developed Test automation and Test Plans
• Maintained and developed strategic relationships with MSO customers and Cable Labs
• Tier 3 Support for Product Rollout and Beta to support sales team
• Implemented online troubleshooting and code distribution reducing MTR.
• Introduced and developed the Beta and Escalation group, developing strategic relationships with customers, allowing leveraging of Beta to demonstrate ease of use and functionality benefiting sales
• Reviewed and developed internal MSO acceptance test plans. Successful MSO evaluation simplified sales
• Worked across functional groups such as Marketing, Customer support, SQA team, Embedded system SW developers, HW group and ODM to develop feature requirements including design, review and matching specs and scope and delivery
• Communicate customer needs to international development group
• Worked with the SQA team for quality assurance and conduct external beta tests to check the quality and collect feedbacks
• Worked with Cisco UBr , Arris, Motorola, Casa CMTS’s , Home Router/Gateways, Cable modem and Settop boxes

Manager Product Support 

• Managed IP, ATM, FR Network Architect design evaluation team of 3 test engineers
• Project managed implementation and rollout of new Products and services for Clients
• Created processes to facilitate managing of high and low priority requests
• Performed acceptance testing of new products and services and supported field engineering
• Engineering support and training to Operation managers, Sales and Product managers.
• IP, ATM, FR Network Architect design support for New Services and Products
• Tested and evaluated different product technologies such as Voice over IP, Voice over ATM and Frame, Video over ATM and IP, Frame relay SLA's, Gigabit Ethernet, ATM switches, Network management systems, IMA's Multi service access concentrators, wireless LAN's, packet over SONET
• Presented overviews and hands-on training of approved product to Operation managers, Sales and Product managers
• End Client Bank of America, Merrill Lynch

Senior Analyst

• Managed a team of 10 technicians and providing tier 3 Support for Ameritech Data Network
• Project Managed field deployment of Cisco router network to support OSS and Central offices.
• Designed Cisco router configurations for CO (Central Office) data network to replace Legacy Datakit network.
• Troubleshoot Data Network and Transport Facilities (DS0, DS1, DS3, OC3 and OC48).
• Pioneered new trouble shooting technology and provided training classes to technical staff - Became a standard Ameritech HiCap process for data circuit isolation. Supported Field and Operations Engineers
• Installed and project managed deployment of Unix OSS’s, Datakit and BNS 2000 switches for Central Offices (CO)
• Configured several Ameritech OSS's - namely MARCH, NMA, LMOS, ASMS and HiCap. Also, worked with Central office switches like 5ESS, 4ESS, 1A, 1E, DMS-10, DMS-100 and Siemens.
• Developed configuration for the Datakit interface to support legacy OSS systems Reduced migration time for "Recent Change" to the MARCH system
• Wrote shell programs and utilized UNIX extensively.