Experience Summary

• Over 11 Years of IT Experience with 7 years as a Delivery and Program Manager in IT Financial, Banking, Insurance and IT Domains
• Extensive Consulting Experience in creative solutions on IT Strategies and Business Process Reengineering (BPR)
• Extensive experience in Financial, Banking, Insurance and IT domains that enable me to perform cross domain integration and process transformations
• Management experience includes business needs assessment, software development and IT deployment in core technologies such as Java, C++, Microsoft platforms, Sharepoint etc
• Goal - oriented, organized, motivated, active team player, detail-directed problem solver with excellent communication skills and leadership capabilities
• Excellent skills in managing team and working with clients. Demonstrated ability to gain customers trust and provide exceptional follow-up, leading to increased business
• Hands on experience in service delivery, planning, scheduling and execution of projects. Optimizing existing processes, setting up of new processes, implementation, and documentation
• Ability to effectively prioritize and execute tasks in a high pressure environment
• Strong at Object oriented analysis and design of high performance distributed systems.
• Implemented e-commerce / e-business programs on majority of my assignments, involving complex enterprise architecture, large user base and global company footprint
• Good understanding and experience in SDLC methodologies and UML modeling. Rich experience with Waterfall and Agile Scrum methodology and Kanban, Six Sigma etc
• Successfully accomplished Critical large scale projects for Fortune 500 firms in USA, UK and Europe such as Confidential, Morgan Stanley etc as a Project Manager
• Expert at team building, stakeholder management and leading with a clear direction and purpose
• Good command over the complete software and process testing life cycle
• Functional and Design consultant for the BPR, organizational process design and modeling in roles of Project / Program Manager and Strategy consultant
• Experienced in financial transaction processing industry, for a large multinational institutions with expertise in securities, settlements, corporate work flows operations
• A passion for working with people and the ability to quickly build rapport and the ability to identify opportunities to delight and satisfy end clients
• Effective communication and negotiation skills at all levels, technical and functional
• Commercial and business acumen when interacting with all stakeholders
• Proven experience managing multiple cross-functional projects at an enterprise level
• Expert project management skills and ability to manage large complex teams
• Managed e-business programs for large global organizations
• Managed geographically dispersed teams across continents, in different time zones
• Good strategy formulation, problem identification, analysis and resolution abilities
• Ability to adopt methodologies such as Agile / Scrum to service delivery and team management
• Excellent team player with the ability to win the trust and confidence of the team

Core Competencies

Whitepaper published Next Steps in e-Business (CTRL+F)

IT Delivery Management, Program Management, E-Commerce, Stakeholder Management, IT Project Planning & Management, Requirements Gathering, Lifecycle, Quality Assurance, Release Management, Development Practices, Problem Resolution, Budgeting and Forecasting, Resources Scheduling, Use Case Modeling, Insurance Processing systems, BPM

Technical Skills

Operating Systems: Windows 95/98/NT, XP, DOS and UNIX, Red Hat

Languages: C, C++, JAVA, XML, PERL, VB.NET

BPM/ Data Modeling: ERWIN, MS VISIO, Skelta, IBM Workflow, Savvion, Pulinco Top Ease

Quality Assurance: Mercury Load Runner, Mercury QuickTest Pro, Mercury Active Watch, Test Director, HP Quality Center

CMS: Divine Content Server 3.6 and 5 (Now Fatwire), Lotus Notes Web Content Management, Spider CMS, Interwoven, Oracle WebCenter Sites

Software: IBM SurfAid Site Analytics, Knowledge Presenter, ELeap, ATutor

Web and Scripting: Sharepoint, Dreamweaver, Flash, Photoshop, Lotus Designer, Fireworks, Web Services, Lotus Script, JSP, HTML, DHTML, Java Scrit,, Mercury TSL, UML

Project Management: Microsoft Project, Ace Project Pro, Agile Scrum PMO

Databases: IBM DB2, Oracle 9i, SQL Server, Ms Access, Domino

Other Tools: QuickBooks Pro accounting software, Rational Rose UML tools kit, MS Visio, MS Visual Source Safe, Spider Content Management, Pulinco TopEase, Defect Management, Remedy, JIRA, Spider, HP Quality center

Professional Experience

Confidential, NY

Project / Delivery Manager, ECM

• PM for Fatwire CMS implenmentat6ion across business units of JPMC located within USA
• Coordinating between on site and offshore teams and managing the development process from on site
• Discussing stakeholders needs, requirements and conducting interviews to asses the high level LOB needs
• Use case modeling, requirements gathering, prototypes and POC preparation
• Responsible for the stakeholder management of the entire project
• Formulating CMS strategy, best practices and process frameworks for implementation within the LOBs

Technical Skill set: Java Spring Hibernate, Fatwire CMS, Sharepoint, Documentum, Apache Tomcat, CFX Web services, CASS, LDAP, Oracle DB

Confidential

Agile Scrum Project Manager

Confidential is among the largest insurance providers in UK. This project was for migrating critical

Confidential insurance applications to the web and at the same time enabling and adding new web based functionality to various processes modules of the Confidential enterprise platform. Thus this project consisted of integrating various insurance modules such as Claims, Commissions, Account Mgmt,.Hospital Partnerships and underwriting, and bring them on a common web platform that was to be know as e- Confidential .

• Establish and maintain effective relationships with the customer and key stakeholders of the project
• Project scoping, defining project requirements and specification and preparing project plans for execution
• Project governance and oversight of various project consisting of Scrums and multiple Sprints
• Managing the Scrum planning, Sprint cycle, Scrum release and Story boarding / requirements processes
• Liaison between the various stakeholders in various business units and the development teams

Project resource and budget management, milestone management and requirements capture

• Business Analysis (Story definition, Done definition & Acceptance criteria) using Agile & Scrum

Technical Skill set: Dot Net, MS Sharepoint, ATG Commerce, Savvion BPM, Tibco Modeler, Oracle Db

Confidential

IT Project Delivery Management, Strategy Consulting

Confidential is a leading telecoms and internet services provider for Channel Islands, which are a major off shore banking destination in UK. It caters to a large pool of institutional clients based out of Jersey, primarily large investment banking firms. It also caters to a significant local population within the Channel Islands. This project was to re-engineer some business and technical processes related to fixed line, mobile and broad band BU within the co. The objective was to ensure that end to end customer life cycle management meets the global standards. This need was primarily driven the the presence of prestigious multinational banks in Jersey, who needed services that were on par with major financial centers around the globe.

• Scope the overall project and define the stakeholder and activity matrix
• Interact with business stakeholder continuously to provide to advise them on fulfilling their needs
• Engage and review project service delivery initiatives & negotiate Service Level Agreements (SLAs)
• Validate, negotiate and process IT delivery as per SLA by working in partnership with all impacted functional areas and stakeholders to ensure successful project delivery
• Direct and mentor the stakeholders involved in requirements capture and the various development teams.
• Undertake the planning, monitoring and execution of projects ensuring delivery to the plan, cost and quality
• Requirements capture using UML, Use Cases and Resource mgmt, milestones mgmt, & delivery scheduling
• Assume ROI accountability for successful project execution and delivery to business units

Technical Skill set: Documentum, Oracle Web Services, core Java, Biz Talk Server and SQL Server

Confidential

IT Program Manager

Confidential Ltd is a leading legal firm that operates in the off shore banking sector. They have a global presence and are very process intensive given the legal and sensitive nature of their business. This Project comprised of migrating critical banking applications from legacy systems to a web based platform that enabled faster and value added transaction processing

• Program / Project Management for the entire life cycle of the e-portal initiative for a the firm
• Business Strategy Consultant for the E-business and business process realignment
• Ensure that projects are correctly closed and handed over/accepted into production
• Ensure that information relating to the program is effectively, and regularly communicated
• Solution Consultant for function, modeling and design of the E-business business offering
• Defining Business Rules and Workflow for the initiative as also IT governance policies
• Scoping and executing projects for Enterprise Business Process Modeling & Re-engineering,

Risk Management, and Dashboards

• Requirements capture using rational methodology and use cases, activity diagrams & UML charts.
• Discussing with business stakeholders and communicating their needs to various participant project teams

Technical Skill set: Dot Net,, Oracle, Biz Talk Server and IBM Workflow

Manager, Business Analysis Group

Confidential Insurance:

Project Manager / Business Analyst March 08 December '08

• Create and executes project work plans and revise them as appropriate to meet changing requirements
• Identify resources needed and assigns individual responsibilities and deadlines
• Manages day-to-day operational aspects of a project and scope, including requirements gathering
• Reviews deliverables prepared by teams before passing on to the client / business owners
• Effectively apply PM methodology and enforces project standards
• Prepare for and manage engagement reviews and quality sessions with senior stakeholders
• Minimizes exposure and risk on project
• Ensure project documents are complete, current, and stored appropriately
• Track and reports team hours and expenses on a weekly basis
• Manages project budget and be responsible for attaining the projected ROI targets

Technical Skill set: Dot Net,, Oracle, Biz Talk Server and SAP

Confidential

Project Manager

• Program / Project Management for the entire life cycle of the e-portal initiative for a large UK bank
• Account Manager/ interface for stakeholders who were the critical decision makers in the project.
• Business Strategy Consultant for the E-business initiative
• Design and implement a custom e-portal for an online shopping of consumer finance products
• This included product portfolio, shopping cart, payment gateways, development of code

and user management etc. Proficient in ATG Commerce product and Web Sphere portal administration

• Capture and store requirements with use cases, activity diagrams and swim lanes.
• Ensure that projects are correctly closed and handed over/accepted into production

Technical Skill set: Dot Net,, Oracle, Biz Talk Server and IBM Workflow

Confidential

Business Process Analyst

Confidential bank is a leading German bank that has operation in many European countries, primarily in Germany and Switzerland. The project comprised of bringing all the operations and processes on par with the Basel II standards. This initiated a need to perform Business Process Analysis and Re engineering.

Business Process Management

• Program administration, operational analysis and development of new web based applications to enhance the

presence of the core banking application on the internet and across geographies

• Program / Project Manager for Business Process Modeling and Risk Management for a top multinational bank
• Project manager for QA programs & Testing (unit, regression, integration, system tests and UAT) for the

bank's BPM portal.

• Worked closely with various decision making stakeholders to ensure continuity of communication

between various modules and participants in the project

• Guided multiple development teams in analyzing requirements, preparing use cases and constructing test cases

Technical Skill set: Savvion BPM, Oracle, IBM Process Modeler

Confidential, Minneapolis, MN

Program Manager

This assignment was for building a web portal and database of insurance applications that provides strong search capability and robust transaction processing. My task was to translate the team effort to implement role based processing of insurance Operations. There was also work related to the system protection and raising the awareness about internet security. I also performed the role of a process consultant

• Ensure that projects are adequately resourced at all times by proper planning, monitoring and forecasting and reacting promptly to situations as they arise
• Conceived & implemented the project governance guidelines for all critical projects
• Create and manage project budget in line with approved financial governance, undertaking appropriate accurate forecasting and control in line with client standards.
• Manage all team stakeholders for the project, analysts, developers, testers and PMs
• Redesign current and proposed business processes according to global policies
• Attend Project Steering Committee and Project Governance meetings as appropriate for program progress monitoring, responsible for stakeholder engagement
• Manage Requirements gathering, Use cases and Functional requirements documentation
• Ability to condense large amounts of information into understandable layman language

Technical Skill set: Rational Requisite Pro, Java EJB, Core Java, Apache Web Server

Confidential, Raleigh, NC

Ptoject Manager

Genworth is a major American insurance and reinsurance company. This project was to automate and we enable to Genworth desktop underwriting systems for its insurance and mortgage business. The BU covered were direct lending, indirect lending and reinsurance. The project was initiated using the Waterfall model.

• Conceive over all Project plan, including resource plans, delivery management and team mgmt.
• Track the project according to the plan through its various life cycle stages.
• Manage the requirements stage by directing the team, conducting interviews, formulating questionnaires and ensuring that all requirements are documented at a sufficient level, as required by the project.
• Responsible for managing communications between all stakeholders of the project, external & internal.
• Act a as facilitator and interface between the business and the development/ testing team

Technical Skill set: Terradata, Oracle 8i, Java Struts & Servlets, IBM Websphere

Confidential

Project Manager

Confidential is an Irish govt. body that gives awards and diplomas for continuing and higher education.

They were a traditional business for a long time and felt the4 need to come up to speed with the benefits and latest technology that the WWW has to offer, Hence this project was a part of the program to modernize and web enable to entire IT infrastructure of Confidential . The project was specifically directed towards e-learning and consisted of features such as online classrooms, online registration, payment, student feedback, registering for admissions to courses and paying fees online etc.

• Requirements gathering of the entire project functionality using Use Cases Regular stakeholder interactions to understand their needs, constraints and requirements
• Documenting Functional requirements, High level design and Detail Design document
• Project team management and mentoring, as also responsible for project knowledge transfer
• Communicating with the external vendors s to assign and resolve client issues

Technical Skill set: Rational Requisite Pro, Java EJB, Core Java, Apache Web Server

Project Manager, Process Consulting Practice

Clients: Confidential

This project was to enable a Content Management System for publishing Sony product at various

Confidential websites. The CMS to be implemented was Fatwire, along with e-Commerce functionality and web enabled shopping cart feature.

• Project planning & execution for implementing Fatwire CMS for the client suite of product websites
• Project status monitoring and feeding project statuses to various dashboards
• Preparing test plans and test cases for manual as well as automated testing and managing the activities of the testing team
• Requirements gathering with Use case modeling for the proposed web based solutions. Created migration plans, system implementation plans and provide oversight to hardware and software installations, that formed the core architecture of the new Confidential e-Commerce system.
• Acted as the pivot point for all involved stakeholders in the project and was responsible for the communication processes between different business units and technical teams all over Europe

Technical Skill set: Rational Requisite Pro, Fatwire CMS, Sharepoint, Java J2EE

Confidential Bank, Boston, MA July' 04- September' 04

Project Manager

Confidential, a world leader in financial services, provides a full range of products and services for large pools of investment assets. It s clients include mutual fund companies and other investment managers, corporations, public pension funds, unions, non-profit organizations, and families and individuals. The project involved capturing all the business workflow into a web portal that provides transaction capability to end users.

Roles and Responsibilities

• Project planning using Microsoft Project
• QA testing of developer code to ensure that it functioned as per the business and technical requirements.
• Actively managed off-shore development teams for the project.
• Actively involved in the conversion and mapping of the existing Financial System of a major investment bank.
• Handled business and technical requirements for the new system
• Conceived the overall project specifications for the entire process and designing the final output for the database, search interfaces, application interfaces and the GUI front end
• Created System analysis and design using UML, use cases and activity diagrams, class diagrams etc and manage the full life cycle implementation of the project
• Communicated with the off shore developers and ensured that the job is being done in accordance with the specifications. Obtaining feedback from offshore and suggesting any changes needed
• Successfully lead a team of 7 developers (4 onsite and 3 offshore) and worked closely with the client for successful implementation of different projects

Technical Skill set: Java EJB, Struts, JDBC, Core Java, Oracle, Mercruy Quality Center

Confidential, New York, NY

Project Manager.

The Confidential web platform facilitated dissemination of information and data on the exchange to its members as well as general public. The platform gets large amounts of data feeds from other agencies. Managing the content of these websites and looking at ways to improve the process flow formed another important aspect of my job. I successfully managed all projects related to the trading platform.

Role and Responsibilities

• Responsible for the maintenance and development of company suite of websites
• As a Project Manager analyzed user requirements and prepared requirements documents for multiple platforms and business units within company.
• Prepared project plans for new projects for implementation. Was involved in successful implementation of 3 large diverse projects.
• Facilitated the maintenance of organization web site and content management systems
• Monitoring real time data feeds to the website using automated tools and test plans
• Involved in the project to implement time based window process for the trading platform
• Was a part of the team that successfully re-designed Confidential .com in 2003 with new Fatwire CMS
• Managed development process, maintenance, production support and implementation of different features
• Participated in the analysis, design, development, implementation and maintenance of various modules
• Responsible for estimations, client interactions, portfolio meeting and scheduling bugs for releases
• Documented the technical & functional design specifications for application
• Design team structure per the clients/projects requirements and utilizing the resources optimally
• Identify process gaps, perform root cause analysis, involve, suggest and implement the new processes to optimize the cross functional team efficiencies
• Manage clients expectations/SLA s consistently on all deliverables, quality and timelines are top priority

Technical Skill set: Fatwire CMS, Java J2EE Struts Servlets, IBM DB2, AIX, Mercury Web tools

Confidential NA, Mumbai, INDIA

Manager, Worldwide Securities Inc

I was in charge of NSE and BSE client accounts at Confidential . I was responsible for daily management of institutional clients for depository and securities services. I managed settlement of institutional trades on the various stock exchanges and settlement of corporate actions. I handled accounts of clients within the clearing house systems.

Roles and Responsibilities

• Managed institutional Confidential Global clients on a daily basis
• Received 'Citi corp Star of the Month' award for delivering challenging work outputs ahead of time
• Ensured timely availability of client instructions for various settlement cycles and settling securities positions
• Client query management and stakeholder communications focal point
• Ensured settlement of client open positions on the stock exchanges by coordinating with the clients, brokers and Clearinghouses for pay-in and payouts of funds and securities
• Successfully completed the training program Certificate Program in Stock Markets: Trading & Operations conducted by a semi govt. organization

Technical Skill set: Unix, Cobol, Sysbase, Windows, SWIFT