Cluster Revenue & Reservations Manager Resume

CAREER OVERVIEW:

incisive professional with 14 years of experience in Revenue, e - distribution and reservations management since 2003 till date with multi-brands as in single as well as multi-property portfolios and have worked with Confidential, Shimla, Confidential and Spa, Maldives, Confidential, India, Confidential Pvt Ltd, India, Confidential & Retreats, Maldives
Ability to lead, mentorAn & motivate the team. Keen planner, balanced & strategist with a detailed oriented approach.
A Team Player

CORE COMPETENCIES:

Developing pricing strategies, e-distribution management in keeping with international market segmentation with fast moving demand and revenue targets.
RGI & RevPar focused approach. Path guider for Sales Team.
Thoughtful sustainability approach in competitive market where every year is challenging than the previous one. Close tracking of HotexPar/ fixed and variable costings to derive sustainable pricing in tough times
Adapting to newer technology and making it your best friend as year on year change.
Encouraging sharing of learning among the peers and subordinates.
Developing relationships with key decision-makers to with more giver and taker approach.
Interviewing, training, supervising & evaluating support staff with in and across department.

EMPLOYMENT HIGHLIGHTS:

Confidential

Cluster Revenue & Reservations Manager

Responsibilities:

Confidential, Maldives ( 100 Villas)
Confidential, Maldives ( 98 Villas)
Confidential, Maldives
Confidential, Maldives (96 rooms)
Manage, maintain, develop, monitor sales and pricing strategies, analyze demand factors, forecasting and competitive analysis.
Maintaining e-distribution channel sales on all point of sales and increasing visibility.
Have been able to increase e-distribution revenue share from 01% to 25% chain wide.
Ensure an effective pricing strategy, by understanding market supply, changing demand trends, competitive analysis across all segments & yielding maximum revenue & market share.
Demonstrating abilities in analysing the trends and data to develop selling strategy to cope with changing needs year on year, month on month.
Budgeting for the fiscal for segment and room revenue targets.
Spearheading a team for room reservations for the cluster of 4 resorts.
Maintaining professional and close contact with leaders, peers, decision makers, owners, customers, Travel Agents, OTAs and competitors to earn goodwill and sharing knowledge and changes in processes to ensure sustainability in tough times.
Go to person for sales team for any analytical approach and inputs.

Confidential

Cluster Revenue Manager

Responsibilities:

Part of the Project Team of ‘ Confidential Management Solution for successful implementation of 18 hotels of Confidential. Project lasted for 6-8 months.
Manage and maintained group and transient inventory controls, developing, forecasting, competitive analysis.
To create a roadmap of hotels dynamic revenue strategies and actions targeted at achieving defined sleeping rooms, function spaces and catering goals for a fiscal year (approx. 85% of the hotel revenue).
Relationship Manager for PAN India OTAs portfolio & e-Rate distribution vendors. Representation was of the whole chain of 20+ hotels and not limited to the cluster that included building new contracts in company’s fast expansion portfolio of hotels.
To work actively with Sales teams to evaluate Segment Opportunities and effectively communicate revenue strategy to all sales engines.
Evaluate the events closely with MICE team, to optimize and juice the rates of cluster correctly.
Group rate recommendation with or without IDeaS .

Confidential

Reservations Manager

Responsibilities:

Responsible for unit inventory control and department of 3 associates.
Interaction and reviews with the Director Sales and Marketing and Director of Rooms on day to day to basis overseeing forecast and close look out on competitors’ performance and statistics to ensure target revenue generation and market penetration indexes.
Maintaining professional and close contact with Customers, Travel Agents, Guests and competitors to earn goodwill and recommending changes in services and amenities.
Responsible of management of e-channel sales.
Assisting day to day front office operations along with Duty Managers and FOM.
Acting as perform Manager on Duty (MOD) for the resort thrice in a month and ensuring smooth operations overnight.

Confidential

Front Office Assistant

Responsibilities:

Handled Room Reservations for 12 months solely for the unit and was responsible for month-end unit and corporate MIS.
Responsible for effective co-ordination with Central Reservation System (Oberoi Contact Centre) and regional sales offices around India and abroad.
Had handled concierge, bell desk and cashiers.
Handled limousine sale targets
Developed SOPs according to Leading Hotels of the World (LHW) Leading Quality Assurance in terms of Reservation, guest handling & guest satisfaction.